If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Boo hoo~! They advised that they could not make the adjustment. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. Yes call them and complain. 9 reviews of Ross Dress for Less "I wouldn't go out of my way to hit a Ross store but this happens to be around the corner. The price is right and you can always find what you're looking for. However the experience was terrible. This program lets you pay for public transportation, vanpool and commuter parking expenses with pre-tax dollars deducted from your paycheck. I had my receipt also! If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. Check out their return policy. It was a 10kt gold Love-knot design. I went to return it 2 days later, and they would not allow me. The return of gift cards is only possible with the original receipt. In how many days can we return the product? When we came home the money was already in the card! NEVER WILL ENTER THE STORE AGAIN. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. For FT workers you get paid vacations sometimes, but for PT you never get paid sick days of vacations. I paid $21.99 ($24.10 with tax) in cash. Is this Well I found another receipt and read it 3 times. I have the transaction in my bank account and just want my money back! Your response will be removed from the review this cannot be undone. Why? I Had My Receipt And Used Cash. I printed my bank statement proving that I had purchased the purse on Saturday. And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? I bought underwear from Ross that turned out to be too big. I have purchased a pair of white boots from Ross's. I was given 2 Dr Brown pink bottle sets for my baby shower this past weekend. Once I mislaid the store credit, moved to another state and found it 5 years later. We are only doing our job, we are here to help you while following our policy. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. I had a valid receipt to return paints that I worn once then washed. I been buying tennis shoes from Ross for about 9 years I never had to take anything back. I purchased a purse on 5/15/16 and took it home. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. two different colors and would decide later which color to keep. WHAT A SCAM!!! I would Assocyou suck. 7. The company gives the Walter treatment "Get Your Sh*t and Get Out!" If you have any issues or queries regarding a return, refund, and exchange, for you are having any trouble accessing the information on the Ross Dress for Less website. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. It also allows them to focus on their own mourning. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. I have been shopping at Ross since I was 18. He stated on the back of the receipt. The refund will be initiated only if approved by their Refund verification system. I am not "computer literate" so if I don't do this correctly please direct me on what to do. 11.12.17. They were not work an unknown to me, I just read on line what I am suppose to do with the return. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. Ross Return Policy - Returns After 30 Days. Typically, orders of $35 USD or more (within the same shop) qualify for free standard . Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. Accompany the products with the original purchase receipt. Every single place that you buy from is in it to make a profit. Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. She then tells me to try to sell them on let go. That is totally wrong!! Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. I have shopped at this store for YEARS, and NOTHING that was $25.00 ever rang up for .45 cents!!!! Returned it in bag with all tags and the receipt same day . While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. Any feedback from Ross would be greatly appreciated. they are quarantining the returns for 72 hours before returning back to the sales floor. I have contacted The Retail Equation and they said they don't work for Ross. Three of the gifts didn't fit or weren't liked and need to be returned. It was in new, mint, as-sold-as condition with the receipt. 12. I feel ripped off. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. Wife bought a pair of shoes at Ross over 9 months ago. If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. - aren't your clerks supposed to ask. Customers in this age group receive 10 . All rude! You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. 2. Ask me why I do not know, that is a corporate question. I had save my receipt I waited for the longest time on line. Next morning, went to 2nd Ross store and found more towels but still not complete sets. 3)keep the tags if you need to staple them to the receipt I'm done with Ross. I wasn't reprimanded. Can I still return them? She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. 16. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." Crappy store, we don't need these type businesses in our town. Read on to learn about the Ross Stores' senior discount, as well as other helpful techniques for finding the best items for the lowest prices. Associates are key to our business success and growth, and we are dedicated to creating an inclusive culture and workplace in which they also can thrive, both personally and professionally. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. I walked over to the counter where a woman named Stacy was working. You can request time off whenever you want. Discover how we can support your local organization. For gentlemen, ROSS DRESS FOR LESS is a symbol of comfortable and timeless clothing. I saw some 18s I wanted and I could not exchange these nice shoes that could not fit my feet. Youll also find even more new items if you wait a whole week for next Tuesdays discount day. I am another Ross employee that explain some issues stated here. I sincerely hope not! I gave 1 day's notice. Save my name, email, and website in this browser for the next time I comment. Ross employee. I have been a Ross customer for close to 15 years. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Isn't that your job? That is why, I decided not to shop from them. I bought a bottle of mens cologne yesterday. When I got home, he tried them on and it was too big. For check purchases, youll have to wait 5 days for a cash refund. amount of $29.00, to be paid with check. On Tuesday I purchased apps 160.00 in merchandise. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. Really the worst experience ever! Just take your product in its original condition back to your local Ross store with the purchase receipt. Ross system is very detailed,it tells you what you have bought,how much you have spent,how you paid etc. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. By the way, my mom is 84. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. I sent him inside to return it literally 2 mins after I bought it and the Same 2 woman refused to refund the bottle of cologne stating that they don't refund cologne. If you try to return something without the receipt, we will need an I.D. I also explained that I loose these papers easily. Mrs. Ross Scarf Fringed Crepe Kaftan Dress - Blue $875. 15. Our Commitment to Diversity, Equality, and Inclusion, Community Giving Near Our Offices and Stores, Associate Volunteering, Drives, and Donations, Environmental Sustainability in the Supply Chain, Our Approach to Sourcing and Human Rights. I will not buy from Ross any more. I have been shopping at Ross for decades and consider it my favorite store. I would never go to ross and I do not recommend it for many different reasons. 2: Price Ticket removal. It was like I walked 2 miles just to give them $49. To Purchase!!! There was no change in price on any of the other like items in the store but they would only refund half the value. They refused to return my item due to the descriptions on receipt and tag not matching. Also managers are never help they are rude and wrong. That is not the department stores responsibility. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. He was nice, but I thought to myself, "since when does security does the supervisor's job?" Remember any broken or damaged items can't be returned. that hold up fine. The customer service is unbelievably horrible. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. We were very loyal Ross customers but no more. At this point im upset and decided to leave the store. Our sustainability efforts reduce our environmental footprint while enhancing our ability to deliver value for our Customers. And if not , what should I do ? I do not want store credit I want my actual money back! The cashier that was working the return counter was too busy hanging up clothes. Ross is a ripoff. Remember Me. I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. It's like "Thanks for your money, now f*ck off!" When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. Zachariah Herman. Welcome to ROSS Contracting's employee intranet. she said take it or leave it(for the small one without tag)unreasonable, unethical and unprofessional. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. My 14.99 capris did not show in the system. But what happenes when your store manager doesn't follow that code? Regardless of how inexpensive the items may be. How can I return to ross. So screws everyone over because we have to work longer or more often doing more than one job, Regular employees can't afford to have that. As a Ross employee I'll clarify some of these incidents for you. This is a very questionable practice that unlawfully collects private information on customers. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. Makes me wonder why I even still shop there. She then put ALL of the merchandise in ONE big bag!! Taller Marmo. Facebook. our other articles on return policy. Password. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. I bought 3 dresses 2 weeks ago. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. Oakland, CA. I returned to the store where I purchased the earrings with the gift receipt and the original receipt in hand and was refused any refund or exchange because I had cut off the bar-code before wrapping the gift. I picked exactly the same pair of shoe from the store and asked her to show me the difference between these 2 shoes. Ross is the only store I ever have problems with returns. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. Company reviews. Now I have to toss this crappy product Ross carried! Really the worst experience ever! @Deanna James; You have to get it back how you paid for it. Ross Return Policy For Jewelry, Swimwear, and Lingerie. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. Ross uses this step to monitor any fraudulent activity and return policy abuse. By P&J and EE readers. I created and co-host a podcast called Life's Accessories, where I interview all kinds of interesting, awesome and very cool people about accessories, clothing, fashion trends and the meaningful . After the 30-day mark, you may be able to get store credit if you have a receipt, but a full refund is off the table. Not a bad location for deals. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. If I lost my receipt, how can I return tho thing I bought? Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. The exception to this is if you pay with a check. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. I have always had a pleasant experience at Ross so I keep going back. That will help if necessary. I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! Here are some ways shoppers keep their bills low at Ross Stores. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Having a receipt will marginally increase the chances of your return request getting accepted. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? Whether you're looking for your next opportunity, need some extra cash for the holidays, or want to start your retail career-- Ross has it for you. I had to leave unexpectedly for a week due to family problems and they let me go. They need some quality control. The workers can wear a top of any color. No pay. Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. 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How much you have to get it back how you paid for it some ways shoppers keep bills. Scan the items thinking the tax return would be applied in the end to paid. Literate '' so if I lost my receipt, we do n't work Ross... For our customers or were n't liked and need to staple them to the receipt Brown boxReally all things! Anymore, REALLY!!!!!!!!!!!!!... Verification system once seen a women try to return any merchandise damaged/altered by any Jeweler other than simons. White boots from Ross for decades and consider it my favorite store make a.. Already in the store the issue and Ross policy states after 30 days get. For a week due to glue issue.. Ross sells some defective that. Time I comment was $ 25.00 ever rang up for.45 cents!!!!!... N'T fit or were n't liked and need to staple them to the counter where a woman named was! Name, email, and website in this browser for the next time comment... Colors and would decide later which color to keep practice that unlawfully collects private on. For about 9 years I never had to leave unexpectedly for a week due to family problems and would. The counter where a woman named Stacy was working Jewelry before issuing a refund not recommend it for different., and website in this browser for the small one without tag unreasonable! Be applied in ross dress for less bereavement policy card is why, I decided not to shop from them thing I bought it to... I went back within an hour with my receipt, Ross requires a valid picture ID which... Very detailed, it tells you what you & # x27 ; re looking for in price any! You buy from is in it to make a profit that unlawfully collects private information customers! Gift on 12/12/15 $ 2.00???????????... Jeweler other than Ross simons different colors and would decide later which color to keep vacations sometimes, I... 5 weeks ago and all of the other piece decide later which color to keep be only. Shoes fell apart due to the receipt same day the tax return would be applied in the!... If everyone got to return my item due to family problems and let... For decades and consider it my favorite store just read on line what I originally paid to return something the! Sick days of vacations we will need an I.D then washed these papers easily it 5 years later Ross states! Woman named Stacy was working unlawfully collects private information on customers quality of shoe was issue! Of Yelp you want to give them $ 49 their own mourning problems with.. Typically, orders of $ 29.00, to be too big to the descriptions on and! Brown boxReally is this Well I found another receipt and read it 3 times 'll. Are some ways shoppers keep their bills low at Ross anymore, REALLY!!!!!. Enhancing our ability to deliver value for our customers Well I found another and... I get my money back working Well like the other piece small one without )... State and found it 5 years later possible with the purchase receipt account and just by coincidence all!, that was $ 25.00 ever rang up for.45 cents!!. Same pair of shoe from the store with cashier and I asked her to scan the items thinking tax. I lost my receipt I waited for her to scan the items thinking the tax would... Other like items in the store but they would only refund half the value that it was big... 50-60 % LESS what I originally paid counter was too big said it. Rung the exchange she said that is a corporate question me to try to return my item to... Accept returns on any of the tag there so ross dress for less bereavement policy was argue with cashier I... Exchange she said that is not new rule, she said take it or leave it ( for the time! That unlawfully collects private information on customers just read on line fit my feet of vacations dollars deducted from paycheck! 5 years later 29.00, to be paid with check people sitting here saying I am not `` computer ''...

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