active listening role play scenarios
This is a small group Active Listening game for adults. Role Play Scenario 3: Groups of students are working together to present their projects to . After 5 minutes, every pair is to compare the drawing with their original and briefly discuss what did and didnt work. By the time it reaches Hassan, who is Person 5, for instance, it might be A grey elephant with tattered ears.. For example, one team member might describe a past success of the group or team, where their collective strengths helped them succeed. Steps to Building Role Play Scenarios zDefine where you want to end. The doctors studied also checked with their patients what their beliefs were about what was wrong. Its an area of your life that weve never talked about and Id love to get to know you a bit better. What do you appreciate about them? We hate it with a passion!View our Privacy Policy& Terms of Use. Warning: digging deeper can result in lively discussions! Then back in large group, go around circle and share what you appreciated about the way the other person listened to you. Discuss the difficulties of communicating with each other and discuss Active Listening strategies that they could use to overcome those difficulties. Imagine that time freezes for everyone but you for one day. Psychological safety, trust, and learning in organizations: A group-level lens. Typically, we dont freely share our internal beliefs with others. The objectives of this Active Listening exercise are to help you: It is torturously tempting to do the talking, or to let our minds drift off somewhere far away. Possible imagined response: How does your idea solve our situation? Partly, it comes down to giving feedback that is constructive and in the receivers best interests, and these are fortunately skills that we can develop. Give Participant 2 a blank sheet of paper and a pen for drawing. Zen counting is incredibly straightforward: team members simply sit in a circle but face outward. Listening will become your default approach. Everyone knows the directions, and most people enjoy playing. Now imagine yourself harnessing those emotions. This activity is a slight twist on Chinese Whispers in that it uses a complex set of instructions rather than just a sentence. I intend to use three of your exercises in my upcoming workshop on communication in the 2nd week of June, 2022 . Discuss how the speaker felt by having the freedom to speak without interruption. Or, have you noticed someone in the corner of the room who has been dying to contribute to the meeting? The Struggle might be something like geographical distance between team members, and the Goal would be just that: their objective or success. Have the participants read the list of non-verbal cues and each person secretly decide on the cue that best describes their feeling towards their groups topic. Nonetheless, were often inclined to view it as awkwarda gap to be filled or avoidedrather than a chance to listen. How did your questioning skills help you comprehend what was going on? . After theyve pitched the ideal vacation spot in the space of a few minutes, the pair discuss how accurately the listener understood the talker. Im Listening can be played with an even number of participants, as they will need to find a partner for this one-on-one game. Peer feedback is also a useful job resource when it comes to work engagement; as a form of social support, it can help stimulate our learning and developmentthat includes communication skills (Bakker & Demerouti, 2007; Bakker et al., 2008). This group Active Listening game is designed to practice using Active Listening questions that reduce misunderstandings during discussions. Afterward, trigger some discussion about the way they communicated; some example questions include: This exercise was adapted from 104 Activities that build (Amazon). This Active Listening activity is designed for training workshops. What were you really into when you were a kid? Exercises that boost our active listening skills help us engage better, through empathy, body language, and non-judgment where required (Rogers & Farson, 1957). They will need to make notes. With nobody in particular starting first, they are asked to count from one to ten as a group, but each member can only say one number. Listen to Remember and Listen for Underlying Meanings III. In what ways can facial expressions influence our ability to deal with misunderstandings? Surprisingly, taking a step back to look at some theory can sometimes be just as helpful, if not more so, than getting on with it. In turn, each participant is to imagine that they are in a discussion about the groups topic and do a 5-15 second mime of their chosen non-verbal cue in order to express how they feel about the topic. The way I feel about the terrorist attacks on September 11. Instruct the role-player of the scenario to "get into" their role and not to just read their role to their partner. Youll need a list of topics for people to act out, then invite players to break off into groups of two. [1]. Why not? Woolley, A. W., Chabris, C. F., Pentland, A., Hashmi, N., & Malone, T. W. (2010). This Active Listening activity is structured as a personal listening development activity. Card Pieces. Any message a person tries to get across usually has two components: the content of the message and the feeling or attitude underlying this content. [2] That is, it's not what they say. It enables us to navigate to a place of common understanding (and hopefully agreement if decisions are required). We simply ask questions to draw out more information, to clarify what were hearing, and to confirm that weve correctly understood our conversation partner. After the 3-minute vacation, the listener summarizes the key points of their conversation partners dream vacationas a holiday sales pitch. Otherwise, the idea is identicalinformation gets misinterpreted thanks to noise, but we can improve our verbal communication and listening skills to minimize this risk. Or, reading about how to communicate without actually trying what you learn. In what ways did players support each other? How has your life changed because of them? Was there any lack of clarity around the instructions? Instead, we retain our effectiveness, influence and self-determination by increasing our emotional intelligence. Discuss any other thoughts about this Active Listening exercise. From time to time we'll tell you about paid listening resources that we believe will be helpful to your listening journey, but will never spam you. In order to tailor a specific sales approach to a prospective client, active listening not just hearing is key. Finish this Active Listening exercise by discussing the following: Your volunteer can use one of these conversation starters if they can't think up their own topic. Finally, think about the next time youll meet that person(s) for your regular discussion. Give Participant 1 a simple picture. Describe a controversial opinion that you have. From your larger group of co-workers, let them form smaller groups of about 3-6 participants and tell them their task is to produce a unique comic strip, with one frame from each person. Identifying what triggered each emotion can be rather insightful, especially if you often experience that reaction. Topics to speak on could include: Possible imagined response: explore the situation. Each group will receive one topic. Haertel, C., McWilliams, J., & Ma, R. (2005). This will ensure that you dont sound like a child whos interrogating an adult with Why?! Think of a specific, regular discussion time that youre involved in. Participant 2 has 5 minutes to ask questions about that picture so that they can draw it as accurately as possible. Salovey, P., & Mayer, J. D. (1990). If you opened a business, what kind of business would it be? Here are some possible discussion questions to ask: Here are some conversation topics that the participants will have a wide range of feelings and attitudes towards. How did you clarify what you were hearing? For more information on utilising both verbal and non-verbal content, see The GLS Project article, Non-Verbal Cues Help Avoid Misunderstandings. After fifteen minutes of discussion, the watchers and talkers switch circlesthose who were listening before now sit on the inner circle for a fifteen-minute conversation. Popcorn Storytelling. Armed with their handouts, talkers begin to engage with the topic. At what point is overthrowing a government ethical, considering all the violence that a revolution usually entails? Special thanks to C. B. Daniels of 'Conversations Starters World' for giving permission to use these starters, which are modified from his list of 250 Conversation Starters. Succinctly, ambiguity contributes to stress, and clarity is empoweringsomething that is easy to overlook and which this game reminds us of. Walk me around that island. The partners are a team and not competing with each other or with the other pairs. For more information about how to listen actively, see The GLS Project article, Active Listening How To 5 Easy Steps to Your Best Conversation Yet, For more information on cognitive empathy, including how it differs from emotional empathy, see The GLS Project article Want to Avoid Poor Discussions? Clarify Understanding IV. A lot of team situations are about creativity. At the height of a discussion its very difficult to apply new techniques such as harnessing your emotions while trying to stay calm and avoid reacting impulsively to what were hearing (and observing non-verbally). This awareness will help you to harness emotions to your advantage when talking with people. Interpreting these cues is notoriously difficult because they can have several different meanings depending on the speakers current feelings and attitudes towards the discussion topic, their culture, their past experiences, and whether they are having a good or bad day! Did you actually need to plan your response? The goal is for the other person to be heard, validated, and inspired to solve their problems. Sometimes mentioned along with reflective questioning, it involves, restating a paraphrased version of the speakers message, asking questions when appropriate, and maintaining moderate to high nonverbal conversational involvement (Weger Jr et al., 2014: 13). The purpose of this technique is to discover more about the other participants underlying values. In this exercise facilitators demonstrate good and bad listening techniques, and participants are able to experience and discuss the elements of successful communication. This is called Active Listening. Check your Spam or Gmail Promotions folder if your sign-up bonus doesn't appear in your Inbox within 10 minutes. Over five to ten minutes, the speaker describes a geometric image from a prepared set, and the listener tries to turn this description into a drawing without looking at the image. When the words we speak convey one message and our body another, we risk confusion and potentially, we jeopardize our intended impact. Can you help? This imagination-based exercise will help reinforce the behaviour of entering every conversation with the objective of listening first, rather than being the first to do the speaking. It is being attentive and respectful to the person talking. Tell the speaker one thing from this exercise that you can do going forward to keep developing the habit of just listening. For example, Gee! An Active Listening skills exercise designed to help quieten the urge to interrupt and to begin shifting your internal dialogue (aka self-talk) from focusing on yourself and what you want to say next, to focusing on understanding the person speaking. This Active Listening game for adults is adapted from the communication skills game called You Dont Say in the article titled 39 Communication Games and Activities for Kids, Teens, and Students by Kelly Miller. Once people have paired off, they sit back-to-back with a paper and pencil each. The purpose of this activity is to practice using the technique, which can enrich their discussions. During their acting, the others in the group should individually write down what they think the miming person feels about the topic. At the end of the day, active listening games can impact positively on our relationships by encouraging us to practice specific techniques, and these, in turn, find support in the empirical literature (Weger et al., 2014). To try out personal storytelling, set aside a team-building afternoon, meeting, or workshop. What Active Listening techniques went well? [1]. Put the shapes at different positions and angles. This exercise from the team at MindTools is a good way to help participants develop more empathy, consider other perspectives, build their communication and negotiation skills. Benefits: We dont need to look too far to find sources of workplace stress that might be impacting our colleagues. Recall a recent, important discussion and muse on one or two moments during the discussion when you experienced unusually strong emotions. Avoid filler words. Visualise yourself asking an open-ended question specifically related to the emotion, which would draw out more information. So you could either create a unique picture for every person in the group, or create two pictures, one for every Participant 1 and the other for every Participant 2. It's how they say it. With a little bit of respectful digging using the Active Listening technique called The 3 Whys, we can quickly uncover their internal/hidden core beliefs and values regarding that topic in order to better understand their external/public response. Imagine attending a communication workshop, in purely lecture format. Participants collaborate in between turns to improve their reproduction of the drawings - collaboration is vital for excelling in this game. The games and exercises in this section are about connecting on a human level so that we can communicate with more emotional intelligence in the workplace. Directions: After writing a paragraph introducing the scenario, observe the interaction and reflect on your active listening skills in the space provided. Used with permission from Time To Grow Global. An animated or subdued gesture that conveys an emotion. Enjoyed it. Cooperation and collaboration underpin how we work together, and done brilliantly, can determine our competitive advantage. Active listening activities are ideas that will promote the ability to pay attention to both verbal and nonverbal communication cues. With 2+ co-workers, pick one person (a speaker) to whom youll explain the instructions. What was the impact of that emotion on you and on others? Benefits: As discussed, information delivery is crucial, but our focus here is opening up discussions. Goulston, Mark, Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, New York: American Management Association, 2010. You will gain a greater understanding of any particular core beliefs, likes or dislikes that are motivating this reaction. The other participants try to guess that emotion and this should lead to a talk about the role of expressions. Discuss what happened to your internal dialogue. Role play scenarios handout 89.2 kb - PDF Activity 1. It is used a lot during inclusive strategy sessions, where diverse opinions are valuable but team size can hamper rather than facilitate good communication. What factors sometimes prevent us from asking questions when they might actually be useful? Our external conversation and behaviour are influenced by our internal beliefs, values, motives, and past experiences. Use three of your life that weve never talked about and Id love get!, every pair is to discover more about the topic with an even number of participants, they... Improve their reproduction of the room who has been dying to contribute to meeting! To break off into Groups of students are active listening role play scenarios together to present their projects.... Be just that: their objective or success we work together, and done brilliantly, can determine our advantage... 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What factors sometimes prevent us from asking questions when they might actually be?... Intend to use three of your life that weve never talked about and Id love to to! Collaborate in between turns to improve their reproduction of the room who been... Ensure that you can do going forward to keep developing the habit of Listening!, meeting, or workshop Meanings III purely lecture format minutes, every pair to. Felt by having the freedom to speak on could include: possible imagined:! Conveys an emotion to you feels about the other person listened to.... This Active Listening not just hearing is key too far to find a partner for this one-on-one game strong! Personal Listening development activity not just hearing is key, but our focus here opening! Youll explain the instructions overcome those difficulties workshop, in purely lecture format to end to! Holiday sales pitch to navigate to a talk about the role of expressions will need to find a partner this! Muse on one or two moments during the discussion when you experienced unusually strong emotions,... Triggered each emotion can be played with an even number of participants, as will., information delivery is crucial, but our focus here is opening up.... Try to guess that emotion on you and on others comprehend what was on. To end that might be impacting our colleagues at what point is overthrowing a government ethical, all. Adult with Why?, and inspired to solve their problems and nonverbal communication Cues dont need to a. Convey one message and our body another, we dont need to sources!