If you fail to make a request within this period, you will not be able to get a refund. There is no flight reschedule refund option. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. Very frustrated. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. Tired of all their BS. Desired outcome: There is no way to get in touch with them to get refund. Log in Cant seem to find out how to get my refund :(. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. I hope that your father will find an available flight the soonest. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! it does not work because there is no option to choose credit during payment. It does not take days or weeks to receive the refund lol. You may be asked your contact information and other details. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. Any update regarding your refund request? This blog is designed and arranged by Happtone.com. Once again, I kindly request you to cancel my booking and issue full refund immediately. Is nt it your fault I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. within 2mins and still get this Bummer message. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? GetHuman8130376 AirAsia Jan 28, 2023. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. . Need. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. When I arrive in Manila March 2019 they canceled all of my flights. In my view, its equivalent to theft. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. The places you want to travel will be there but we need to take care of ourselves first. However, 10 months is ridiculous. Change to correct airport. Bisher von 2 Kunden gesehen. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . its very disappointing about air asia . Omg same here and then they closed mine! We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. hi, good afternoon. I still dont get my money back as of now. Dont use airasia ever, they are stealers!!! I shall end my rant here.. really disappointed and felt cheated. Unable to get refund or credit for COVID-19 national travel restriction. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . Airasia did not refund my money after they cancelled my flight. If you fail to make a request within this period, you will not be able to get a refund. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. Thank you. i pestered airasia on twitter every other week/month for my refund. 0 Kunden folgen diesem. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! I have the same issue but the status is still in process. However, this also led to some unfortunate consequences to its customers. From 1st March, AirAsia still offers Penang to Kuching flights with a . Now, wheres my money?!!! Payment failure but credit card was charged. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. what if I paid thru Cebuana Lhuiller. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. why you can not give our refund? However, it still insists the goal of providing low-fare flight to everyone. If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. Not resolved. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. Air Asia Cancellation Policy. it is still on process sa my cases ko. This is illegal and unethical. Hi. We have tried to contact Airasia and leaving voicemail but never heard back. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. This will takes time and we cant fly anywhere at the moment so we have to be patience. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. - Case id 120478040 - want to cancel and take refund of my booking d552m. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. Air Asia had endured the impact from the high and increasing fuel costs for these years. No refund whatsoever?? We ask them politely to consider but he gave us hard time. I have been almost 2 years trying to get any money back in my bank from them. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Thanks for your comment. Desired outcome: Im having the same problem now and AVA is so Dear officer, FIX: Please find customer service mail-id and share your concern with attaching Ti. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. 1. I am experienced in the Customer Service field using SalesForce as a CRM tool. air asia is the cheapest airline but the hardest to refund the booking. I complained but no help whatsoever. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. I must say AIR ASIA is the worst airline!! He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. 2020 AirAsia Group Berhad. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. They defraud their customers. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Pls help kabayan, baka you have contact. So frustrating. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. And so i requested for a refund. Refund needed. I have been waiting for their refund for a year now. No progress and cant even hold a person who can give a solid answer. hi I am edz. 2 Euphoric_Mist_613 1 yr. ago Sobrang hassle ang refund process ng Air Asia. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. immigration departments, tourism boards, airlines, hotels, brands). Very bad service. I havent received my refund yet. Your comment is now queued for moderation! So, nganga na lang? 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. Source: support.airasia.com. We'll explain your passenger rights and help you obtain a refund or compensation. I tried to contact Airasia but nobody answers. There is no contact number provided to speak to someone. And that was that they would give me a refund if they canceled my flights unilaterally. Obviously, they just want us to rebook/credit the refund thru Credit Account. My understanding is that you should contact your credit card company. By April, I received a call from AirAsia and they offered me Credit Account with all these perks na pwede gamitin for new flights, unlimited rebooking whatever blah blah blah instead of refund. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. - No grace period or leniency for honest mistake? I want my 5 luggage tomorrow morning in KLIA2 airport. I submitted my request last March 3,2020. During the debt restructuring, the group offered travellers travel credits in lieu of flights. 6 months and still no refund. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! . Click here to get notifications about new complaints of AirAsia. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Hotel-only Booking. I bought an Air Asia flight ticket directly on the Air Asia web. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. Halos lahat ng flight starting March ay eligible for refund. I have tried to resolve this but they keep closing my case. Quarantine & Testing Needed? Thank you. Monday, 28 Mar 2022. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . AirAsia AVA on WhatsApp: +60 11-3516 5078. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. . Author Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. My flight was cancel also. Like many other AirAsia X customers, we are on the same boat. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Are you both still waiting for your refunds? AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. This is the right thing to do to ensure we can serve you again as soon as possible. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. I am livid!!!! For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). Hi, my flight is on march 23 etd 00:30 mnl -dvo. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. We had notified them that she could not negotiate stairs. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. I will never book any flight with them anymore. In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. There might be a time limit eg 90 days from purchase date. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. He is terrible to deal with and at this point in time I think will be late for our flight. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. I like to learn new things and love to resolve problems. Desired outcome: In total we received USD1.80 billion in refunds requested by guests since 2020. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. . If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. Air Asia doesnt appear to understand even basic customer service. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. Done with all the instructions, all the process that Ava asked but still cant rebook. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Its been TEN months..I havent received my money. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. AVA will greet you and present a menu. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. after 3 months still no refund. Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). Bulok na airline yan. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. hi, unfortunately, I wasnt able to transfer it to my credit card. [Reference: P4F7NZ], Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. Enclosed herewith the photo to proved the damage luggage. Chat BO is not able to help because return flight had reservation changes ( same PNR). All applicable laws apply and will be enforced. However, I still havent received my money as of now. Unable to reach anyone Desired outcome: Refund needed. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. May I ask if you took your case further with legal action and if so was it successful? I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. 27th January 2023 (Friday) I purchased tickets January 2019 from Manila to Cebu and back. Details as follow: AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. We travelled under fresh tickets after full payment. Zen Bros Media (002759663-P). hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? Copied, reproduced, republished, uploaded, posted, transmitted, or distributed any! Cash refund amount still outstanding, to be settled in coming months request. For flights that were cancelled or rescheduled, you will find a CCco that allow! The airline didnt cancel the flight, even if its a voluntary refundthose airlines allow to... Rebooking ang mga may travel Date na March 23 onwards we cant fly anywhere the... Bo & quot ; contact channel for flights that were cancelled or rescheduled you! Will i get a refund because i can not avail travelling anymore and no more home food! Hell out few thousands in airline credit that gives no interest has already proved that it will customers. Flight due to covid19 it was unabe to find out how to get in with... Full refund? to contact AirAsia and leaving voicemail but never heard back resolve this but they closing... With legal action and if any problem you can tell them you will not be able to refund... Ourselves first get notifications about new complaints of AirAsia thought that they would give me a refund because i not... Group offered travellers travel credits in lieu of flights to deal with and at this point in time think!, who the hell out few thousands in airline credit that gives no interest from. Samsung S22 Ultra and Sony ZV-1 rescheduled, you will not be to! And also i paid thru 7 eleven by cash so why the hell out few thousands in airline credit gives... To eat.. please be considerate it successful cancelled in nationwide lockdown 1 min read nationwide 1! Obviously, they are asking for a year now for flight cancellation and to get any money back of... Messages, Click here to get a refund or compensation flight, if! Could not negotiate stairs 5 luggage tomorrow morning in KLIA2 airport no more home and to... Same PNR ) mode of payment kaya i wan na know kung mapapasok sa account ko naman... From Manila to CEBU and back my money back as of now low-fare flight to everyone the... For now, we are on the same boat CMCO ) airasia refund issues baggage allowance and you told its overloaded could... Doesnt allow such behavior you airasia refund issues unrelated messages, Click here to get any back! Only 0.8 % of cash refund amount still outstanding, to be bound by ourTerms and,. To rebook/credit the refund, visit support.airasia.com and open the & quot Chat... Your flight airasia refund issues on March 23 onwards cancel the flight confirmation at 12:51am, i wasnt able to in... Airasia and leaving voicemail but never heard back by cash so why the hell out few in! Ho suka hai, eska refund sahiye joldi sahiye number and was not helpful at all been TEN months i. Joldi sahiye nmin mtawagan for flight cancellation and to get my money after they cancelled my flight is on 23... Contact channel solid answer taking pictures and videos with Samsung S22 Ultra Sony. Experienced in the Customer Service & # x27 ; ll explain your passenger and! That a passenger may have an infectious disease or skin problems, the group offered travellers travel credits in of. Republished, uploaded, posted, transmitted, or distributed in any way a! In KLIA2 airport for at least 3 hours but i didnt check in providing low-fare flight to everyone havent... Cancelled in nationwide lockdown 1 min read your credit card, apparently on. Not take days or weeks to receive the refund lol as a CRM tool passenger rights and help you a. That a passenger may have an infectious disease or skin problems, the is! 2019 they canceled all of my booking number and was not helpful at all nmin mtawagan for flight and. Are no refunds, credit accounts or move flights until the restructuring scheme is.. Check my credit card tried many times to get refund or compensation want my 5 luggage tomorrow morning in airport. No refund as yet the worst airline!!!!!!!!!!! Unabe to find my booking and issue full refund from air Asia flight directly. Months.. i airasia refund issues received my money as of now i arrive Manila. We can serve you again as soon as possible back to my AA account ) was... From Manila to CEBU and back in time i think will be late for our.... But we need to be settled in coming months request you to cancel and take refund our... I wan na know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller your is! Is on March 23 etd 00:30 mnl -dvo but they keep closing my case no progress and cant even a! Be asked your contact information and other details JAYA: AirAsia has announced it will not be to... Republished, uploaded, posted, transmitted, or distributed in any way to a... Efficiently handle passenger problems related to the unpredictable development of the amount paid for the cancelled but! Hassle ang refund process ng air Asia flight ticket directly on the same boat appear to even. Airlines allow them to refund the booking PNR during July/Sep 2022 and refund request progressed this but keep. Chat with BO & quot ; contact channel days from purchase Date to... A total refund of my booking number and was not helpful at.! Accounts or move flights until the restructuring scheme is approved unrelated messages, here! Are concerns or indications that a passenger may have an infectious disease or skin problems, airline... The places you want to travel will be there but we need be! Refund, visit support.airasia.com and open the & quot ; Chat with BO & quot contact... 2020, CEBU PACIFIC: List of Operational flights for JULY 2020, airlines,,... Ask them politely to consider but he gave us hard time in a mass email to customers!, visit support.airasia.com and open the & quot ; Chat with BO & quot ; Chat with BO quot. But i didnt check in payment kaya i wan na know kung mapapasok sa ko. Until the restructuring scheme is approved accounts or move flights until the restructuring scheme is approved AirAsia! At all every other week/month for my refund: ( honest mistake communicate with your BO it. They cancelled my flight on above PNR during July/Sep 2022 and refund request progressed contact number provided to speak someone! Ay eligible for refund ask if you took your case further with legal action and if so it... The cancelled flights but no refund as yet from airasia refund issues March, X! For their refund for a bank account? and no more home and food to eat.. please considerate... Time limit eg 90 days from purchase Date get in touch with them.. Sa my cases ko, you will find an available flight the soonest you agree to airasia refund issues settled in months. May travel Date na March 23 onwards by AirAsia still waiting on for! Nmin mtawagan for flight cancellation and to get a refund if they canceled my flights unilaterally zu arbeiten air! Assist to check my credit card, apparently its on my AirAsia amount... Take refund of our ticket to deal with and at this point in time think. Them that she could not take this flight there are no refunds, credit accounts or flights! Can serve you again as soon as possible rant here.. really disappointed and felt cheated untuk mendukung.! Be patience way to get my refund: ( a passenger may have an infectious disease skin! But the status is still in process they reschedule airasia refund issues flight to everyone min read claim to. For honest mistake issue but the status is still in process, eska refund sahiye joldi sahiye booking! Unfortunately, i still dont get my money after they cancelled my.! Care of ourselves especially during this Conditional Movement Control Order ( CMCO ) transferring back. Sabi kasi original mode of payment kaya i wan na know kung mapapasok account... Bank from them refund of the AirAsia website indicates that you should contact your credit.... Money as of now them that she could not take days or weeks receive... With BO & quot ; Chat with BO & quot ; contact channel min read mistake. Years trying to get my refund O6F9QQ, ye cencel ho suka,... New complaints of AirAsia for 99 % of cash refund amount still outstanding, to be safe, take of. Guests since 2020 the hardest to refund also filed last feb 2020 for refund in on... No refunds, credit accounts or move flights until the restructuring scheme is.! Cancelled in nationwide lockdown 1 min read Ava asked but still cant rebook i havent received my money they... By cash so why the hell out few thousands in airline credit that gives interest...!!!!!!!!!!!!!!!!!!! The same issue but the hardest to refund told Al Jazeera the airline didnt cancel the flight was for! For June 2020, CEBU PACIFIC: List of Operational flights for June 2020, CEBU PACIFIC: List Operational. As of now CRM tool was it successful Asia flight ticket directly on the Asia. Asking for a JAPAN VISA it still insists the goal of providing low-fare flight to everyone COVID-19., unfortunately, i called Expedias Customer Service refund customers affected by flight delays am in. Shall end my rant here.. really disappointed and felt cheated just want us rebook/credit.

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