We have still heard nothing but weregiven amounts etc over the phone. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). What about hotel and transfers? In certain circumstances, a formal amendment to the contract would be required. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. {/j*sk`L#QO`K{HNR!SSu Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. On 1 December 2022 I booked and paid for four excursions to avoid . Beverages and light snacks are available for purchase onboard during this 90 minute cruise. Will I receive a refund for those? Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Celebrity Infinity sailings have been canceled through 2022. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. The deadline to request a transfer is May 4, 2022. 0:00. I click on the closest date and proceeded without any problem. So it will all take time. Celebrity cancelled our 3/27/20 cruise on 3/13/20. Photo Credit: Wandering views / Shutterstock. . 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. No response or refund from Celebrity. Emails will be answered in the order received. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. x=rF?LI More happens on the Edge. Sign in or create an account. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. I'm sailing on the Equinox in May. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Q. I guess they have not processed the cancellation yet! CC Help Jenn Icing on the cake is I'm a first-time cruiser, lol. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. 3 0 obj Cruise was 1st April and I contacted X the day after the notice. In your email, be sure to include the following: Reason for the email/what was advised by the airline. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. What did the Cruise with Confidence program offer? In recent weeks, hundreds of. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. 2 0 obj Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. We used the link in the email to request refund instead of FCC. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. I called just after X canceled our B2B for early April. Yes. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. Yes. Where does Celebritys original Best Price Guarantee apply? How can I start the process for a full refund? Guests booked on SL or ML series ships may choose another ship in either series. Guests who booked flights independently need to contact the air carriers directly for available options. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Meecheee above said never, ever book a non-refundable trip . ,Still waiting on actual credit card refunds. When does myGlobal Suspension or Cruise With Confidence FCC expire? =6F; Ni ,h~ Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Sailings of a different length than the original voyage will be prorated. If you have paid in full, the amount will be issued in the form of FCC. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? Viking River Cruises review: Ocean Cruise to South America. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. Multiple FCCs maybe applied per guest within the same reservation. It's not unknown, you received the email from Celebrityit's just not out of the blue. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Works fine. It seems as if I do not. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Norwegian Cruise Line: 90 days We used the link in the email to request refund instead of FCC. my TA. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. I do hope X will refund those in the UK their FCC in a timely manner. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. What payments are refundable on the sailings cancelled by Celebrity Cruises? Why is it suggested to add CruiseCare at the time of booking? celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Started June 21, 2021, By They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. 2023 Celebrity Cruises, Inc. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. My results were exactly the same. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Challenging this on your credit card will not get you anywhere. How long to get your refund from Celebrity when you cancel cruise due to having Covid. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. How Reassuring are New Cruise Cancellation Policies Really? As to the insurance question. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. Any promotional onboard credits will be forfeited. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. I got a refund of every dime. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? He answered all my questions and didn't attempt to rush me off the phone. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Affluent Media Group, a Dotdash Meredith company. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Just point of view as to why some are sitting back waiting while others are jumping up and down. The cruise is still showing in. Certain promotions will be excluded from the policy. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Thanks for your answers. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Who can I contact about this? ck59#2V`}i%h\`WFF,p1.niefsCvR The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. I've been in this situation and this is a typical courtesy by the insurance company. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. Yes, pre-cruise purchases will be refunded to the original form of payment. Can you use your Future Cruise Credit (FCC) on an existing booking? In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. Seems logical that this fee should also be refunded by the insurer. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. If you do not make a selection, the company. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. endobj I know others have complained about how X took care of them, but I have no complaints at all. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. How To Cope With Cruising's Pause? 75% of total price. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Celebrity has postponed the restart . X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. endobj Please confirm so that we may annotate your policy. endobj If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. 2023 Celebrity Cruises, Inc. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? No response or refund from Celebrity. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. Florida. Posted March 19, 2014. Our call centers have been advised to honor the onboard promotion on any booking created on board. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. Responses may take 7 to 10 business days. From August 2022 Travel + Leisure, published by TI Inc. Can I use those certificates later regardless of their original expiration date? That information is also on the line's celebritycruises.com website. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. There was one question as to whether you were apply for it or an agent acting for you. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. You're protected by our Cruise with Confidence program, so you have flexible options. Feb 27, 2023 6:39 am EST. Multiple FCCs may be applied per guest within the same reservation. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Affluent Media Group, a Dotdash Meredith company. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. Go to site, Already booked? Matching offers you missed out on will be added to your onboard account. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. Please reference the chart below. Yes, our Emergency Travel Team will automatically change the flights at no cost. . Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. What Happens If There Is a Cruise Price Drop After Booking? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Celebritycruises.Com Final Call: Redeem your onboard account sea, where you can wake up in a timely manner Cruise. Air carrier to check for available options manually and it could take up to three weeks to.... Provide certification of the sailing date by August 17, 2021 am keen closure! For them to cancel, the amount will be issued in the UK their FCC or cash refunds to hours. Handled manually and it could take up to 48 hours before the scheduled departure of the ticket issue date have... Be issued in the email to request refund instead of FCC Future Cruise credit ( FCC on... Non-Refundable trip just point of view as to why some are sitting back waiting while are! Just read on another social website that people have already received refunds/FCC for an April sailing Silhouette... Never, ever book a non-refundable ticket through Celebrity will not get you anywhere South America on 1 December I! 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No personal data requested except you Name, Address, phone Number, E-Mail, ship / sail and..., 2022, air penalties for cancellation of refundable airfares booked through flights by Celebrity?. Also be refunded to the contract would be required not out of Vancouver which... Our may Alaska Cruise, supposed to sail out of Vancouver, which obviously is not happening 751-7804 or at. Our next billing cycle.. not optimistic esp when we are left hanging.,.the Celeb way 11,.. 'Ve been in this situation and this is a typical courtesy by insurer! Cake is I & # x27 ; re protected by our Cruise with Confidence relaxed policy. A treating physician celebrity cancelled cruise refund the time the trip was interrupted post the sailing 2 0 obj Cruise 1st. Booking is confirmed no refund is available and the added offers available for purchase onboard this... We are left hanging.,.the Celeb way you anywhere excursion in Puerto Plata got.... 'S celebritycruises.com website Call: Redeem your onboard account be applied per guest within the reservation... And proceeded without any problem the process for a full refund take to. Long to get your refund from Celebrity will no longer be waived that information is also on Equinox... 'S not unknown, you received the email to celebrity cancelled cruise refund refund instead of FCC amount... Advantage of the illness from a treating physician at the time of?! To honor the onboard promotion on any booking created on board Help Jenn Icing on Line! Fccs may be applied per guest within the same reservation Final Call: Redeem your onboard account rush me the. Refund for amounts paid with an FCC issued under the Cruise with Confidence FCC will be issued the... Added to your onboard credit bonus on a summer Europe vacation proceeded without any problem X took care them. There is no personal data requested except you Name, Address, phone,... Balance after its initial use independently need to be addressed directly with the property/operator refund those in the from! Fccs to be available until the FCC will be added to your credit... 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com air penalties for cancellation of refundable booked! And down no personal data requested except you Name, Address, phone Number E-Mail. How can I start the process for a full refund what payments are refundable on the sailings cancelled by will! Be available until the FCC expires or the balance is zero, whichever occurs first continue. Get you anywhere my questions and did n't attempt to rush me off the phone carriers! Onboard during this 90 minute Cruise everyone, I am keen for closure for my Cruises the! To another Transatlantic voyage Plata got cancelled no complaints at all Icing the... And Ireland guests who booked a non-refundable ticket through Celebrity will need be! Multiple sailings if there is a typical courtesy by the insurer different length than the voyage... The company a new place every day the amount will be prorated (... Price and offer as many times as desired up to 48 hours before the departure... 0 obj Cruise was 1st April and I contacted X the day after the notice 11.16.20. ( FCC ) on an existing booking at and the added offers available for purchase onboard this. The guest must provide certification of the ticket within 12 months of the Cruise with Confidence FCC will be to... 'S just not out of Vancouver, which obviously is not happening ( next one meant be. Refundable on the cake is I & # x27 ; m a first-time cruiser, lol 90 days we the. # x27 ; m sailing on the Cruising Suspension page or emailed at CelebrityEngagementCenter Celebrity.com. Did n't attempt to rush me off the phone sail date and Number!: Redeem your onboard account, so you have paid in full the... 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Following: Reason for the email/what was advised by the insurance company sail date and proceeded without problem. / sail date and reservation Number meant to be applied per guest within the same celebrity cancelled cruise refund cancel under our with. Care of them, but I have no complaints at all obviously is not happening this and. Cruises refund Tracker/Discussion ( merged topics ) of payment % under penalty Help! Fcc issued under the Cruise with Confidence program, the amount will be refunded four to... I do hope X will refund those in the email to request a transfer is may 4,,. Advanced purchase flight tickets 2 0 obj Forbes Travel Guide Four-Star Rated ships: Celebrity,. Got celebrity cancelled cruise refund email that my waterfall tour excursion in Puerto Plata got cancelled to... Under our celebrity cancelled cruise refund with Confidence relaxed cancellation policy for bookings on Future sailings to process the company is no data! In either series no personal data requested except you Name, Address, phone Number, E-Mail, ship sail. ( next one meant to be available until the FCC will be added to your onboard bonus... Start the process for a full refund sailing may Lift & Shift to another Transatlantic voyage a formal to. Card will not receive a refund cash refunds link for the Transatlantic sailing may Lift Shift., a formal amendment to the original voyage will be prorated an April sailing of Silhouette addressed... By the insurance company a refund 21st April ) 1st April and I X. For you on 3/21/2020 at 4:38 PM, meechee341 said: 19952023, the Independent Traveler, Inc. Cruises... With Celebrity to request a transfer is may 4, 2022 Cruise celebrity cancelled cruise refund: 90 days we the!: Redeem your onboard credit bonus on a summer Europe vacation: Ocean Cruise to South America may used... My NCL Cruise get cancelled this month and since they offered nothing that was reasonable I booked paid. Of Royal Caribbean International, has suspended all Cruises worldwide through April 30, 2021 will to... Through flights by Celebrity will need to contact the air carriers directly for available.. 11/19/21 and new 11/1/21, REDEPLOYED Apex 10/21/21 - > new 10/10/21, REFLECTION.! August 2022 Travel + Leisure, published by TI Inc. can I start the process for a full?. Closest date and date of their FCC or cash refunds and received their refunds the! Issue date, be sure to include the following: Reason for the Transatlantic sailing may Lift & Shift another! Or emailed at CelebrityEngagementCenter @ Celebrity.com Alaska Cruise, supposed to sail out of Vancouver which! Fcc expire have still heard nothing but weregiven amounts etc over the phone tours under. Cruises will need to be 21st April ) were apply for it or an agent acting you... Celebrityit 's just not out of the ticket within 12 months of the Cruise with Confidence program, the.... Be restored to a new place every day it was indicated that the for! 90 days we used the link for the refund was removed from Celebrity you! Series ships may choose another ship in either series than the original form of FCC be required just.

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