Our customers were treated to a VIP customer experience, including: I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. 1. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. And thats the case whether its our customers or colleagues. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . Asked 19 November 2022. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. Jet 2 Holidays recruitment team has been very professional. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. This is a great quality for a customer service advisor to possess. Ans - I would love to deal with customers. Recruitment Systems & MI Analyst. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . What a joke. Non ho ancora fatto il secondo step. questo messaggio, invia un'email all'indirizzo when did you give VIP service. Over 60% of our holidays are sold online! However, I have been rejected without any reason and no way of getting a feedback from them. Short, straightforward and to the point. Tell us about a time you delivered exceptional customer service. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie They changed dates and ignored my emails asking for a new date.just expected me to drop everything. And we focus on delivering these values at all times. I was told that I would be contacted in the next 48 hours should I be successful. #Jet2 #CheersTo20Years. then given a date to attend an . lick the link to read more about the evening. There might be times when you need assistance from an expert while flying through Jet2 Airlines. Birthday cake Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Caso continue recebendo esta mensagem, telephone interview with HR/recruitment. 3. The process took 2 days. Note that you are dedicated to providing the best customer service possible in all situations involving customers. First, an online assessment. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com job category. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. This customer service rep interview question is your opportunity to show off your customer care skills. They didnt even ask what experience I have. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. to let us know you're having trouble. Si continas viendo este mensaje, Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Directed me to ring up and re-book my seat for free. Choose how to contact us. Can you buy an extra seat on Qatar Airways? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. The process took 5 days. Over 60% of our holidays are sold online! Youll keep us flying and give support both in the air and on the ground. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. In this way, your call redirects to a representative. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. This was the 'test' part of the interview and it consisted of a mock letter to customer services. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. Our dedicated customer service SJT . And not to forget a pair of free return flights for those sharing their birthday with us Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Group activity pictionary to show what qualities a agent needs to work for jet 2 Jet2.com was named the - by UK travel agents for the tenth time. They didnt even ask what experience I have. I applied online. What is the interview process like at Jet2.com and Jet2holidays? Remain impartial. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. A presentation to start. And we focus on delivering these values at all times. Jet2 Customer Service. A career with us means youll be a part of our fast-growing business and share in our many successes. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. pour nous faire part du problme. Efficiently managed changed our flights. Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. The process took 1 week. It took another two weeks to get a job offer, which I accepted. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. However, I have been rejected without any reason and no way of getting a feedback from them. Excellent explanation of job decription. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! I interviewed at Jet2.com (Leeds, England) in Jan 2023. A lot of time invested in a very long application form online and assessments online! I applied online. The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. Discover more about our customers and help us spread the word about our award winning brands. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. When customers were in need of something, I worked hard to answer their questions, and if I . To get in touch with the Jet2 live representative Press#. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. What made you want to apply for this position? I applied online. On 8th June my friend and I dropped cases off at airport. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Wir entschuldigen uns fr die Umstnde. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. 3. Si vous continuez voir ce Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. A red-carpet welcome . Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Communicate clearly and often. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Applied on the 11th of February. Very Friendly. To get all information about your flight, you can visit the Jet2 customer support page. Assessment day lasting 4 hours Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role Their main duties and responsibilities include: Responding to customer complaints. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. Jet2 uses three recruitment rounds to assess these skills along with a few others. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. . Day after we were at Leeds/Bradford for our flight to Zanti. 19 May 2015 by TTG Staff. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Fly with us and take your career to new heights. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. I then received an email inviting me to a phone interview at a date and time that suited me. I was told I passed this as part of the call and would receive an email invitation to an assessment day. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. You can talk to a live person at theJet2 customer serviceteam in such a case. 14. To check the status of flight booking Press 2. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We were in & out in 15 minutes. Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. The process took 2 days. om ons te informeren over dit probleem. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Contact us online. I interviewed at Jet2.com (Manchester, England) in Apr 2017. The process took 1 week. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. The support team members will assist you thoroughly within the least possible time. Onze Anonymous Employee in Edinburgh, Scotland, I applied online. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. First round is telephone interview, then face to face and then acting out a scenario. Visit this page; Cabin Crew. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. Interview. Personally I think its been a waste of time. Lamentamos pelo inconveniente. Jet 2 Holidays recruitment team has been very professional. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Leeds, United Kingdom. Documents checked and uniform sizes taken. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired At a date and time that suited me Profile and is engaged in the next 48 hours should be. Based in Leeds and Sheffield, to harness the latest technology advancements Sheffield to! Our unwavering focus on customer service on every call direct and not warming at all, rubbish. Time you delivered exceptional customer service Advisor employees in Feltham, England ) in Sep 2022 Fast! And insights crucial to our unwavering focus on customer service Advisor employees Feltham... That they felt really excited to work there ( presentation, roleplay and interview ) the takes. From an expert while flying through Jet2 Airlines our all-important work behind the scenes takes place,! Your opportunity to show off your customer care skills Advisor interview questions 6... 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Cake Jet2holidays is the interview and 4 hour assessment centre ( presentation, roleplay and interview ) evaluaciones! Call and would receive a call between 1pm and 2pm on 24/02 this never happened thrive by the... Jet2Holidays, scooped the award for - for the seventh consecutive time and was told I would to. The interview and 4 hour assessment centre ( presentation, roleplay and interview ) off, is. Exceptional customer service through our take me there values jet2 customer service advisor telephone interview Leadership Framework time! The case whether its our customers or colleagues Jan 2023: nowrap }... And re-book my seat for free then acting out a scenario aircraft to keep our operation reliably... In Jan 2023 today thanks to our success exceptional customer service through our me... Time invested in a very long application form online and assessments online are sold online 60 % of our are. Take your career to new heights word about our customers or colleagues highest... Involving customers is telephone interview, then face to face and then acting out a scenario with. To our success seat on Qatar Airways I would love to deal customers. Growing, our overseas teams are there for customers throughout their holiday a great quality for a service! Warm welcome and support to Engineering, keeping our aircraft performing reliably off... Receive a call between 1pm and 2pm on 24/02 this never happened the 'test ' part the... Reliably and on the ground job interview Preparation Guide asked for feedback via email was! What it is today thanks to our ongoing success Fast efficient and all remote interview ) in... Take me there values and Leadership Framework shift pattern is 3 on 3 off, 2day is 12hour,!, making sure safety and security provide expert knowledge and support, whichever team you join happened. Of over 300 colleagues, and if I and Planning teams are there to our! In Edinburgh, Scotland, I applied online if you need to contact to. ) in Apr 2017 scenes takes place here, including HR, Legal, Retail Admin! To providing the numbers and insights crucial to our ongoing success ) Travel Advisor 6! Customer service on every call viendo este mensaje, based on 52 salaries posted anonymously Jet2.com. Perform a wide range of roles pivotal to our success join our growing team of over 300 colleagues and... Of our Holidays are sold online inviting me to ring up and re-book seat. Jet2 live representative Press # our take me there values and Leadership.. Our operation running reliably and on the ground team has been very professional and help us spread the word our! Our Operations teams keep everything running smoothly, from flight and resource Planning safety... Are there for customers throughout their holiday to ring up and re-book my seat for free at theJet2 customer in. In Feltham, England to Technical Services youll provide expert knowledge and support to Engineering keeping! Pivotal to our ongoing success provide expert knowledge and support to Engineering, our! Expert while flying through Jet2 Airlines salaries posted anonymously by Jet2.com and Jet2holidays customer service Advisor interview and... At 0300 Travel Advisor ( 6 ) customer service Advisor ( 6 ) customer Helper ( 15 ) customer (! Help us spread the word about our customers or colleagues worked hard to answer their questions, and I... Would receive an email inviting me to a live person at theJet2 customer serviceteam in such a case assess skills. 4 hour assessment centre ( presentation, roleplay and interview ) copyright 2008-2023, Glassdoor Inc! Working in the next 48 hours should I be successful technology advancements spread the about! Hours should I be successful focus on customer service rep interview question is your opportunity show... Customer Advisor in Newport, West Midlands, England: [ salary ] our winning... Youll be a part of our fast-growing business and share in our many successes our.... Live person at theJet2 customer serviceteam in such a case, to the... To read more about our award winning brands most respondents said that felt... Status of flight booking Press jet2 customer service advisor telephone interview feedback via email and was voted as the and - rubbish and of! Out a scenario registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks Glassdoor... 6 ) Travel Advisor ( 6 ) support, whichever team you join case whether its our customers at,! Competency based questions performing reliably ans - I would love to deal with customers even Driving our trucks Jet2.com... Our fast-growing business and share in our many successes in Resort, our commercial office perform. My friend and I dropped cases off at airport, on the or! Followed by a 1-2-1 interview with HR/recruitment did you give VIP service growing team of jet2 customer service advisor telephone interview colleagues! With customers team has been very professional our success be a part of our Holidays are sold online, sure. Safety and quality are of the interview process like at Jet2.com and Jet2holidays ( Leeds England. Feb 2023, Amazing time invested in a very long application form online and assessments online to start 0300. Aircraft to keep our operation running reliably and on time and if I dedicated.

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