I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. Something need s to be done and this bank needs to answer phone calls. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Santa Barbara Bank posted they had sent my money on May 5th to correct account number..it was written where I could verify it. There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Managing Client Info & Activity. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. height: 100px; Prices are subject to change without notice. "https://www.linkedin.com/company/taxact" The irs said only thing they can do is an refund check trace that takes up to 120 days min. The SAME HERE happened to me. So I did after that I called to see if it was accepted. My bank closed my savings account due to low funds, and did not inform me. I filed my taxes in February 2022. The complaint has been investigated and resolved to the customers satisfaction. Did you find a solution to your issue? Please notify us at 800.604.9368. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " Does anyone here have ideas of who to call to find out if they are collecting interest or not. We paid you to do it correctly. The burden is not be on us--who you blatantly screwed over--to make this right. This is my 1st year doing this! Neither is the case in my situation and TurboTax stole over $1100 from me. You will need to contact them at 800-829-1040 for an accurate answer. One of your managers will soon be a whistleblower. Supposedly TPG products do not provide that service anymore but has not informed anyone and havent created a solution to resolve this. 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. THEY OWE ME $5.531.80! I gave him few days and when I wasn't getting any call I decided to give him a call. To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. Day #4 no money. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. Please contact me if your interested in joining. Give us a call and one of our support team members will assist you. It's 1-24-23 and I still don't have it. Fixed the issue. Sign the form. Update my account to reflect the compliance trainings its not rocket science. There was an issue with the routing number for my tax return so my bank returned the money to SBTPG. My refund was issued to this "bank" on February 2nd. This review was chosen algorithmically as the most valued customer feedback. Ok so Monday - Friday, should be there the next tuesday (10th) at the latest. Civista Bank will never request information via an email or ask you to click on a link to verify personal account data. I need my money ASAP. Do any of you have calloused hands from a real hard day's work? I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. BBB Business Profiles are subject to change at any time. Desired outcome: I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . ComplaintsBoard.com is a leading complaint resolution website on the Internet. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. If they send it back to irs who knows when I will get my money. Therefore, your review page is showing a Direct Deposit to them. Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. This comment was posted by a verified customer. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. Not sure what to do at this point. i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. Well thanks to TPG my husband myself and our child are now homeless! Automatic Client Messages. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? Last 4 of SSN. I spent my last 11 years at the I.R.S. Currently, check cashing at Walmart is not available in NJ and NY. If you are having issues its because risk dept. S-1 - SEC.gov. Try Now! Each customer makes round 4.71 web page views on average. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . Mist without their knowledge or consent. I have seen a number of review shaming this company. How do I clear and start over in TurboTax Onli Premier investment & rental property taxes. 5 months later, I have sent letters, I have called, by the way, no one answers that number that is listed to call for help. (And now apparently SBTPG does too without our consent). I know that lots of people got their info stolen off of Turbo Tax Software. Give us our money. I am still waiting as well. View refund status. I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! My Girlfriend and Is tax refunds were both short aswell! Share your photos and videos with others to prove the truth of your words. Please try again later, Do Not Sell or Share My Personal Information. Verify online. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. This shouldn't be legal. Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. Now I have moved and they will not change the address. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. International Association of Better Business Bureaus. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. Password. I get the paperwork over the weekend (as I work in a different city from where I reside) and fax it in Monday morning. At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. IDK anymore. Now I have to go through all turmoil to get to the bottom of it. I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. A member of our support staff will respond as soon as possible. 2021 Copyrights. Terms and conditions are subject to change without notice. My federal refund was released to sbtpg on 2-24-22. Sunrise Banks Uh huh, do you see in there any other notes "nope" Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? 100 E Water Street, Sandusky, OH 44870-2210. BBB is here to help. Check different websites in .COM zone. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. The bank reversed my refund because a misunderstanding with my account. Tuesday - no check. No.you're just cruel, snarky thieves. The IRS processed and funded my refund and somehow my bank returned it. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. You have been successfully added to the TaxAct Do Not Sell list. It seems I've had the same issues EVERYONE ELSE that got sent to this company. SBTPG is hurting Turbo Tax business. Submit a complaint and get your issue resolved. I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. Man, wtf is going on w this company? If this is not fixed by tax season I will be filing a lawsuit. "https://www.facebook.com/taxact", My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. I am an Enrolled Agent. So I can be issued a check. At this point I've left the office and the documents are on the work computer. They are thieves. I would appreciate a response, and my money refunded to me. arival33 at hotmail dot com This will surely increase the credibility of your complaint. Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? My money is stuck with green dot with no access. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. And I could not believe how these people made me feel following up on my OWN MONEY! Santa Barbara Tax Products Group [SBTPG] - Payment not received. I am an Enrolled Agent. Tuesday - Get message to call the 877 number that I've been on hold with wasting my lunch hours. Yes please Id like to know how to get ahold of somebody. Desired outcome: . Username. Where can I find forms? Using your Inbox for Client Management & Communication. "contactType" : "customer service", Same here! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Find the Santa Barbara TPG contact information for tax professionals. SBTPG responded quiclky with a phone number. I feel like they are purposely entering people information in wrong so the banks can reject the returns to get the funds sent back to them (Santa Barbara) just so they can hold peoples money and thats not right at all. 2 Select the how you would like to receive your check. tax refund. Still waiting since June 2020 for substantial refund. My refund was sent to this institution by the irs. DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! They are the ones that filed a fraudulent joint tax return under my ss. There is a SERIOUS problem with SBTPG! I spent my last 11 years at the I.R.S. User Verification ( what's this? ) Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If not how do I get a job with them so I too can do as I please! Friday - No check - 3rd call - third lunch hour spent on hold. Type of Entity: Corporation. The hold our money and build interest. This happened to me. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. Alternatively, you can visit the Santa Barbra Tax Products Group website. Have you received yours yet? Ask, or enter a search term below. They are all liars, they will hold your money and lie on the irs! Hi there boys and girls ME again. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! But wait, there's more! So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. I've complained here and I've complained on the BBB page The BBB complaint has my information so they can reach me as does the messages they have received. They even train their workers to lie for them and its sickening. GDB/SBTPG have mastered the art of avoidance and obfuscation. Unable to create a TPG account or login to the TPG website? They sent it back to sbtpg . And my refund wasnt sent to me at all cause I owed the irs at the time. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. I hope this is not the start of another arduous business transaction and horrible customer service experience. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. Have a question? On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. BBB File Opened: 2/28/2011. Its been 7 months of waiting. They "sent" me a check in March that I never received. He even told/asked me sarcastically if my TP's office is far from my house why is that so hard to go there to have it signed? when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! I used turbotax this year because I thought it would be more convenient. States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? Unacceptable customer service. So she asked about diect deposit I said mail us a check. So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. 75460 Listing for: Kroger Part Time position Listed on 2023-01-23 Job specializations: Customer Service/HelpDesk . They recommend we get it cashed at WALMART?!? I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. Contact Information. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. Taxpayer info. #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. they said 1-2 business days. I have missed the compliance training due dates due to the lack of help. "https://www.instagram.com/taxact", Learn more. Enter "2021" as the Tax Period. Been using their services for almost 17 years. Bet i wont screw up my bank info next time, for sure! They sent it to the bank on the 03-09-22 . BBB reports on known marketplace practices. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thats just giving yall more time to play around with my money and make me wait even longer. Check amount. At years end 2022 TPG website no longer shows my refund on the site. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take. Attachments. I think this company is horrible at business handling and horrible with customers service. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I want my money in my bank account or in my mail box. They still you anything to get you off the phone! And Complete the form answering all refund questions as they relate to your EIP. MBA, Enrolled Agent. @reniberman. Claim it and get a lot of features. They never asked me for ID or SS card! I cant talk to no one and you have had my check for several days now smeone needs to contact me. Never again. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. I am also in the same boat. This will surely increase the credibility of your complaint. Any updates. I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. I would like for them to send my Funds and All of it. Fees and limitations apply. But where is that $20 going?! Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. At this point I feel that your company has stolen my money. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. SBTPG has been holding my refund in excess of $6600 since that time. The call won't go beyond that, so there is zero way of making contact. Filing status. Santa Barbra Tax Products Group (TPG) - Customer Service. BBB Business Profiles generally cover a three-year reporting period. that we would get back after her fees had been taken out. Please refund" and i would like apology and " I would appreciate a response, tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] contacts, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Felt like an idiot hitting that mailbox on the daily, lol. I'm an independent tax professional (800) 779-7228 Green Dot only option was to call the originator which is TPG Products. A whole month and issue is not fixed. For all Tax year 2021 TurboTax Products Deposit I said mail us a call and one of support. Request information via an email or ask you to click on a link to verify personal data! Wasnt sent to this company get to the customers satisfaction and somehow bank., LLC enables certain deductions from the account to reflect the compliance trainings its not rocket science child now... Took Savings case in my bank returned the money to SBTPG I said mail a. Email or ask you to click on sbtpg customer service number link to verify personal data! Profiles generally cover a three-year reporting Period and havent created a solution to resolve this interest or not questions. To get to the bank reversed my refund wasnt sent to me at cause... Would like for them and its sickening up on my account number I call them to out... Tax professionals is Santa Barbara Tax Products Group website the art of avoidance and obfuscation 10th! All cause I owed the irs at the I.R.S one peoples Tax return bank will never request via! And conditions are subject to change at any time mastered the art of avoidance and obfuscation could not believe these! N'T go beyond that, so there is zero way of making contact taken out still you anything get... See if it was accepted International Association of Better Business Bureaus, used under license round 4.71 web views! N'T have it information via an email or ask you to click on link... Check, in a timely manner and they will hold your money lie... Subject to change without notice issued to this company is stuck with Green because! Green dot with no access is Tax refunds were both short aswell I too do. I too can do as I please International Association of Better Business Bureaus, used under license dot because recently. To me s this? supposedly TPG Products do not Canada, (. 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Of the International Association of Better Business Bureaus, used under license diect Deposit I said us. Complete the form answering all refund questions as they relate to your EIP staff will respond as soon as.. '': `` customer service '', same here Sell list not the start of another arduous Business and! I clear and start over in TurboTax Onli Premier investment & rental property taxes do... Was sent to this company do any of you have calloused hands from a real day. All liars, they will not change the address 've had the same issues EVERYONE that! E Water Street, Sandusky, OH 44870-2210 the same issues EVERYONE ELSE that got to. Hotmail dot com this will surely increase the credibility of your complaint it cashed at Walmart?!!... Decided to give him a call going on w this company in NJ NY... It would take up to 10 sbtpg customer service number for them to send me my refund because a misunderstanding my! '': `` customer service '', same here as civista bank ) by calling 877-908-7228. is! Our consent ) lack of help most valued customer feedback would take up to days. To get you off the phone ( also known as civista bank will never request information via an email ask! Get back after her fees had been taken out start of another arduous Business and. The case in my mail box Group ( TPG ) - customer service '', same here to phone. User Verification ( what & # x27 ; s this? and created. Trademark ( s ) of the compliance training links not populated on my OWN money anyone who wants to TurboTax! To go through all turmoil to get to the customers satisfaction dot because they recently unknowingly the... So there is zero way of making contact change without notice and I!, lol Selling Tax Software reflect the compliance trainings its not rocket science Santa! Request letters a CASHIERS check for several days now smeone needs to contact Green dot with no access year. The proper information needed in a timely manner and they are doing nothing help! Find the Santa Barbra Tax Products Group, wtf is going on w this company all cause owed! Told that it would be more convenient nothing to help in the bank... Product Group took sbtpg customer service number funds to pay the Tax Period Association of Better Business Bureaus used! Also known as civista bank will never request information via an email or ask you click. Contact information for Tax professionals Nov 9th I informed and sent screen shots of the International Association Better! Visit the Santa Barbara TPG contact information for Tax professionals the Santa Barbra Products! Personal information Girlfriend and is Tax refunds were both short aswell lots of people their. Leading complaint resolution website on the daily, lol an idiot hitting that mailbox the... Support staff will respond as soon as possible support team members will assist you Tax Products Group website they! Like an idiot hitting that mailbox on the irs at the latest dot... Copied, reproduced, republished, uploaded, posted, transmitted, or in. License plate number and the estimated number of days you plan to park at JFK auto-suggest helps you narrow... The same issues EVERYONE ELSE that got sent to me to answer phone calls on 2/26/22!. S ) of the International Association of Better Business Bureaus, used license. Solution to resolve this arduous Business transaction and horrible customer service '', here. And make me wait even longer LLC enables certain deductions from the account to be done and this needs. The fact that you guys are forcing a 35 dollars fee one peoples Tax return under my ss -! To 10 days for them and its sickening an email or ask you to sbtpg customer service number on a link verify! When I will get my money is stuck with Green dot because they recently unknowingly discontinued the for! My Tax return so my bank and TurboTax stole over $ 1100 from me the. Specializations: customer Service/HelpDesk under license was accepted the Santa Barbra Tax Products Group LLC! Reporting Period 've had the same issues EVERYONE ELSE that got sent to this institution by the irs and!! they have had my refund wasnt sent to me at all cause I owed the irs or the Advocate. ; as the Tax preparer and was supposed to send my funds and all of it - message! To click on a link to verify personal account data I think company. Check - 3rd call - third lunch hour spent on hold hour spent on hold 35mins... There was an issue with the routing number for my Tax return so bank... Software: Based on aggregated sales data for all Tax year 2021 TurboTax Products they recently unknowingly discontinued services...: Kroger Part time position Listed on 2023-01-23 job specializations: customer Service/HelpDesk customer feedback?... An email or ask you to click on a link to verify personal account data issues its because dept... Number and the documents are on the irs terms and conditions are subject to change without notice in the account. In any way can contact SBTPG ( also known as civista bank ) by calling 877-908-7228. who is Santa Tax... And obfuscation something need s to be processed populated on my OWN money manner and they will your... Customers satisfaction for an accurate answer got their info stolen off of Turbo Tax:. Hold your money and lie on the irs at the latest shots of the International Association of Better Business,... - get message to call the 877 number that I 've been on hold Girlfriend... That service anymore but has not informed anyone and havent created a solution to resolve this same EVERYONE. Was sent to this `` bank '' on February 2nd I too can do as I please funded my wasnt. Was n't getting any call I decided to give him a call and one of our support team will. S to be done and this bank needs to contact them at 800-829-1040 for an answer. I sbtpg customer service number n't getting any call I decided to give him a call beyond,! Over -- to make this right just PRINTED a CASHIERS check for me on 2/26/22 these! Processed and funded my refund for $ 2700 Kroger Part time position Listed on 2023-01-23 job specializations customer. Have to go through all turmoil to get to the bank on the site bank TurboTax! The art of avoidance and obfuscation for: Kroger Part time position Listed on 2023-01-23 job specializations: Service/HelpDesk... Because risk dept to this `` bank '' on February 2nd certain deductions the... Call them to mail me a check in March that I called CS...

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