Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. A Young Person's Solo can now be used by anyone aged 18 and under. Walrus cards will disappear from circulation over time. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. Solo and My Ticket, are still subject to negotiation and will be subject to a further report and the prices for these products will remain unchanged moving into 2023. Monday to Friday during term time only, including half term. You must present your travel pass for each journey. A one day solo ticket is available on the bus from the driver; 4.1.2 bundles of 1,3 or 5 Day Solo Tickets (Solo Adult Bundle) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it;4.1.3 one week (Solo Adult Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.1.4 four weeks (Solo Adult 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it;4.1.5 an academic term (Solo Adult Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term; and4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. Photo ID is no longer a requirement for Railpass tickets which are fulfilled to a Merseytravel Smartcard (excluding paper format/ term time). Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace yourcard forfree. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk, (a) You may contact us at any time to end the contract with us for the T-FLOW scheme and to close your Account, but in some circumstances we may charge you certain sums for doing so, as described below. 17. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. 02. This does not include diversions to buses that have been implemented due to roadworks or special events. 5.1 Each time you pass through a rail ticket barrier, it counts as a separate journey. (h) Any images of the Fast Tag we may provide are for illustrative purposes only. 1, 3 or 5-day bundles, Week, 4-weeks, Term, Year. You will then be able to register your MetroCard and buy tickets online. We advise you to register your card online so that we have a record if you lose it. If your card has been damaged, a replacement fee may be applied. You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. By applying for the Resident Concession, you confirm that the information you have provided is true and correct to the best of your knowledge. 1. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. We are unable to issue cash or cheque refunds. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. The pass is valid until midnight on the date shown on the front of the card. The following documents can be used to prove your identity: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. We can prevent your lost card from being used and send you a replacement if necessary. Itsassimple as that. We aim to have normal service resumed as swiftly as possible. Merseytravel Solo Ticket Terms and Conditions of Use. You should also read and accept the terms and conditions at the bottom of the page before you . 6.3 If you are purchasing a Trio Adult or Young Person Term Time Ticket, you are also required to complete the Term Time Ticket Application which can be downloaded from the Merseytravel Website. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or debit/credit card. Your ticket will becheckedand the refund calculated. That means you could save hundreds of pounds*. Print Name: Signed: Date: Surrender of Trio/Solo Ticket Last Name Account Name First Name Account Number Address Sort Code Bank Name Contact Number Email Address Postcode April 2022 Trio. Bus operators may also have their own ticket which is more suitable for you check their websites for details. It is the Account Holders responsibility to ensure payments are successfully processed. If you have not used your ticket and it is still within three months of the ticket purchase date, we will refund a ticket. Contents. We will refund any payments you have made to your Account, less a sum as detailed below. train services (see note 1 below) and the Mersey What should I do? We can prevent your lost card from being used and send you a replacement if necessary. 16. only. 4.5 Saveaway Tickets are only valid for off-peak travel and cannot be used between the hours of 6:31 a.m. and 9:29 a.m. Monday to Friday. MyTicket; Railpass Ticket; Saveaway Ticket; Solo Ticket Buy; Trio Ticket; Term Time Tickets; Concessions. Acceptance of your proof of age is at the sole discretion of us, the retailer or the transport operator. Trio, Solo or Railpass Term Time Tickets. 4-WeeklyUse it any time on any day for 4 weeks. Your weekly update, keeping you in touch with planned changes to Merseyside's public transport and tunnels. For information on Trio Ticket availability at your nearest Rail station or Merseytravel Centre, please call the number referred to in clause 2.2 above. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. If you buy it on the bus, at a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately. (a) In the unlikely event that there is any defect with any aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible; (ii) please give us a reasonable opportunity to fix any issue. If you have a MetroCard or Walrus you can buy and renew your ticket online. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. There is a small administration charge which will be applied to your refund. 5.3 You must follow any of our, or the bus operators, instructions when using a My Ticket for making a journey and you must let any driver or other member of staff of the bus operator examine your ticket at any time during your journey if asked to do so.5.4 Use of a My Ticket is only permitted by the person who initially uses the My Ticket for the journey (the Ticketholder). 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. only. I use my MetroCard or Walrus to buy Railpass tickets. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Railpass Term Time Ticket will be valid are suitable for your journeys. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. You may also wish to give your card a user name. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. No, you can register your Walrus card online. 6.4 All Merseyrail network stations sell Trio Adult and Young Person Weekly and Monthly Tickets but only certain network stations sell Trio Adult Annual Tickets and Trio Adult and Young Person Term Time Tickets. Please call 0151 330 1000 to check. (iii) any other material breach of the terms of this agreement. This fee is to cover the card production and distribution costs. Click on Account Details to do this. There is a small administration charge which will be applied to your refund. Personal accounts are restricted to a maximum of 4 Users. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if somepartof the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. Day travel, season tickets, group travel and cheap rail travel If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. This agreement is between you and Merseytravel. 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