I am a distant fan. If you have any questions or need assistance, please contact us. After resetting password on Ticketmaster the bot message is back]. . Swift herself said, Im not going to make excuses for anyone because we asked [Ticketmaster], multiple times, if they could handle this kind of demand and we were assured they could. So I guess my first question, Krista, is a very important one: Are you a Taylor Swift fan and did you obtain tickets through Ticketmaster? 5. At the top, choose a time range. Persistence is key got it Ill keep trying. Can I stop you there and just ask what these contracts entail? 11. Indeed, for as long as Live Nation has owned Ticketmaster, the portion of the service fee that Ticketmaster retains has been falling and the venues share has been increasing., Ticketmaster grew so vast, in part, because it was a good deal for everyone else in the industry, according to Dean Budnick, co-author of the book Ticket Masters: The Rise of the Concert Industry and How the Public Got Scalped., Ticketmaster and Live Nation are both unfairly criticized, Budnick said. The second that she enters the sphere of high-capacity venues, those venues are in exclusive contracts. You've disabled JavaScript in your web browser, A third-party browser plugin, such as Ghostery or NoScript is preventing JavaScript from running.". Ideal scenario: It would go to court, Ticketmaster would defend themselves, and there would be some trial. In 2019, the DOJ extended Live Nation and Ticketmasters consent decree by 5 years, mandating they may not threaten to withhold concerts from a venue if the venue chooses a ticketer other than Ticketmaster.. 37. Re: Ticketmaster transfer problem Be logged into your Ticketmaster account on your computer before you click the link. Something went wrong while submitting the form . Add on a service fee of $42.90 and a processing fee of $5, and the price of admission (excluding parking and concessions) comes to $337.90. If you loathe Ticketmaster for its infamous service fees or the software overload that cost you Taylor Swift tickets this summer, just know that Fred Rosen is unmoved by your anger. This is a block due to your search habits. Why can't I get into my Ticketmaster account? Maggie Rogers! Fix 2. But the only reason its hard is because no one wants to actually solve that problem.. There are a few reasons this might happen: You're a power user moving through this website with super-human speed. Why isn't Ticketmaster working on my phone? No, we are not detecting any problems with Ticketmaster right now. If you're banned, you'll get that error ALL the time. We would actually have a good experience because they would probably be paying their people well, so theyd have happier employees. They helped create this situation where artists have to make all their money on tour. 4 Click Submit . thank you thank you!!! Can I sell a ticket I bought on Ticketmaster? Okay, so lets say we get our wish. If you have a bad restaurant experience, you leave because theres 20 others that you can go to, Brown told me. Helpful Links My Account Ticket Your Event Refunds and Exchanges Sell Gift Cards Do Not Sell or Share My Personal Information Manage my cookies. Artists face limits too, as many arenas and stadiums have Ticketmaster exclusivity deals wherein playing at a venue means using Ticketmaster as their vendor. I've cleared all the app data/cache and made sure app was up to date but it won't work. Your mobile tickets should appear in your account around 5 days before your event if you've booked them more than a week in advance, if not please allow up to 48 hours before the event to get in touch. Over a dozen interviews with former Ticketmaster executives, artist managers, economists, lawmakers, antitrust experts, fans and industry insiders, many agreed that Ticketmaster is enormous and largely unaccountable to fans. 36. It says "never been updated". Its heartbreaking, because you have an intimate relationship with Taylor, shes the soundtrack to your life. Advertising. Receiving this error means that your request did not make it to the ticketing system. How do I get Ticketmaster on my phone to work? Ticketmaster Verified Fan makes ticket buying safe and fair for all fans. Many of the contracts are exclusive, but not all. Ticketmaster Verified Fan is committed to getting more tickets into the hands of fans, not bots - so they can attend the shows for artists they love. I would keep clicking the link and I would keep getting the oops something went wrong message. Home; Ticketmaster.com; Concerts; Sports; Arts and Theatre; Family; VIP; Deals; My Account; More. Saw a few other reports on Down Detector as well. Where do I enter my credit code on Ticketmaster? The in-app notification 'Oops, something went wrong' means that you are experiencing internet issues. Things going wrong with my tickets is one of the few things that worry me. And were also paying so much for this terrible food or terrible time. Tip #2: Enter your information with caution. That would be a benefit in itself, Waksman said. 13. In an ideal scenario, the Department of Justice would file a formal complaint and allege a Sherman Act violation, which is just accusing Ticketmaster of monopolization. Just log into your account on our website to access your tickets. The company is overseen by Live Nation Entertainment chief executive Michael Rapino. Purchased tix - sent email from ticketmaster that seller released tickets and to accept tickets. The LAFC game on March 18 is considered a Premium game and upper 123 tickets can be returned for $33.60 each. Acts like Springsteen or the Rolling Stones curtail demand with extremely expensive tickets that their Baby Boomer fans are happy to pay for. Music fans are not Ticketmasters main customers. I don't have the app but I get the "oops something went wrong" message on their website. I don't know how it got changed to blocked or at least I don't remember changing it or why that would make the site think I was a bot but now I don't have to try a different browser or just use my phone. Brown explains that merger gave Ticketmaster a virtual monopoly over ticket-buying consumers, artists like Swift, and the venues where they play. Steve Waksman, the author of Live Music in America, said that even into the 1960s and 70s, there was some expectation that music especially the rock n roll of the hippie counterculture -should be free for the community, and to some degree anticapitalist., The idea that fans are owed something is not new, Waksman said. If you own it all, you can thumb your nose at the marketplace, and that puts this problem in the hands of the Justice Department.. Clear Browser Cache and Cookies On your computer, open Chrome. Check Your Network . got bad bunny tickets? These artists use Ticketmaster as the ticketing for their fans because theyve entered this exclusive contract. Joe Biden is pretty good at being president. 28. I was never attempting a ticket. If the event is cancelled, the ticket is refunded according to the promoter's guidelines and within 60 days after the date of the event. Your United Center Account Manager for tickets. Can you get banned from Ticketmaster? Why does Ticketmaster not work on my phone? Artists have built up these enormous fan relationships strengthened by social media, where fans think theyre owed something because of their devotion.. How can I fix my Ticketmaster account? Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them) Make sure your account info is completely filled out. To delete everything, select All time. 34. Actually, refreshing will place you at the back of the queue. Used Cell Data and it worked. Ive done all I can to make prices as cheap as possible and to prove to people tickets dont have to cost $450 to see a good and honest show.. Tap the menu icon on the top left of your screen and click My Tickets.. In November, more than 3.5 million Swift fans preregistered under the Verified Fan program to buy tickets, only to watch in horror as the website collapsed under 3.5 billion simultaneous attempts to buy tickets. Cundo es ms cara la publicidad en televisin? Total bullshit. Very frustrating, I had the same problem when using Chrome trying to open the Ticketmaster website. They . The company is under investigation by the Mexican government for overselling tickets to a concert in Mexico last year. It simplifies the process of expressing your harms. 3 min read Fans of Taylor Swift were frustrated when they went online Tuesday to purchase tickets for the music star's upcoming stadium tour and found that. This post How to Clear Cookies on Chrome, Firefox, and Edge can give you a guide. 10. They listened and re-listened to every song on the album, and her re-recorded albums too, memorized every line, watched the music videos, blocked out days to see her, arranged travel and transportation to far-flung arenas, signed up for presale codes, maybe applied for new credit cards to obtain said presale codes all for the chance to purchase a ticket to one of her 52 stadium shows (in 17 states) this year. How do I talk to a real person at Ticketmaster? When ticket sales start, the temporary queue is refreshed and everyone who is in queue is assigned a random place. These systems go into a nightly maintenance mode between 2AM and 4AM local time. Just give us the option to get less terrible food somewhere else. Without advertising income, we can't keep making this site awesome for you. anyone ever find a solution or do you just wait it out? I'm getting "Forbidden, you don't have permission to access / on this server"? As a fan, the first thing is that [dealing with a monopoly] is going to be a bad service and a bad experience. And we ran a clean business we wouldnt deal with scalpers and canceled orders to brokers.. 9. Once javascript is enabled to currently used browser, you would be able to access the Ticketmaster website account services without any issue. That could mean splitting Live Nation from Ticketmaster., Lina Khan, the chair of the Federal Trade Commission, which has rulemaking authority for consumer protection issues, has said that Ticketmaster is an example of a firm becoming too big to care, and that Im sure its top of mind for [DOJ]., Such a move would create more openings for firms like AEG to competitively bid for shows. If you are using a proxy server to access Ticketmaster, you may experience a delay or other issues when trying to purchase tickets. Next to an account, select Remove . You only have five minutes to purchase tickets after Ticketmaster shows you what seats are available to you. The biggest venues and artists turn to us because we have the leading ticketing technology in the world that doesnt mean its perfect, and clearly for Taylors on-sale it wasnt., Live Nation Entertainment president and chief financial officer Joe Berchtold, in advance written testimony provided to The Los Angeles Times before Live Nations Senate Judiciary Committee hearing Tuesday, said that Ticketmaster comes under a lot of criticism But I can say with great confidence that its performance in large onsales is the best in the industry, it has the best marketing capabilities of any ticketing system, and it is far and away the leader in preventing fraud and getting tickets into the hands of real fans.. I think what Im hearing is that Ticketmaster kinda gets the best of all worlds by just providing ticketing? There would be a pressure on Ticketmaster to continue to invest in the infrastructure so that there arent these random crashes. Like they cash in on artists. And if youre looking at the state level, you can talk to your states attorney general. It keeps giving me the penguin with a red flag saying oops something went wrong. I hope its just because the website completely crashed and is probably barely hanging on by a thread right now , Mine won't let me view it in the app. Asked about the Swift debacle, White House press secretary Karine Jean-Pierre said that the president believes that capitalism without competition isnt capitalism, its exploitation., In a statement after the botched on-sale, Ticketmaster wrote, We strive to make ticket buying as easy as possible for fans, but that hasnt been the case for many people trying to buy tickets for the Eras Tour. Thanks to a web of exclusivity contracts with artists and venues, consumers usually have to go through Ticketmaster to see the artists they want to see. Millions of devoted fans were shut out of buying tickets altogether. But I will say my colleague was and had the most frustrating sales experience. In 2019, Ticketmasters parent company Live Nation agreed to settle with the DOJ over antitrust violations and extend terms of its regulatory decree (basically, a set of antitrust agreements that the DOJ made Live Nation promise to abide by in order to allow the merger happen). Thank God I'm not alone and this 3 year old thread exists! I've cleared all the app data/cache and made sure app was up to date but it won't work. From our experience, buying tickets on the Ticketmaster mobile app is smoother and we seem to get to the front of the queue quicker. Instead, I get this same message after acknowledging the Terms & Conditions pop-up, with no way to break out of an endless loop between this error message the pop-up. Taylor Swifts shows are not happening until late summer. They can extract money from every angle, and they do. There are likely no fixes beyond raising prices, adding more dates or shutting off secondary markets. Weve gone over how much power Ticketmaster has. Find the application you want to clear the cache of and tap its listing. I think Ticketmaster would probably try and settle. This is happening to me too, but only when I'm on wifi. But now its not a counterculture idea, its more consumer entitlement. Because its just Ticketmasters ability to leverage their power and say, we have deals with almost all of the largest venues and the venues that will fit Taylor Swift fans, we can pretty much demand whatever we want.. With an old codebase, a huge customer roster, and a long-established way of doing things, Ticketmaster is notoriously slow to innovate. I accepted two other tickets earlier no problem. I hope this helps anyone. Search "" Close search. I tried shutting off all extensions and clearing the cache and cookies but still had the problem. We apologize. 2. Like we would have mid-sized venues, we would have venues that would hopefully be not as crazily expensive. But from talking to you, it seems like Ticketmaster can assert its dominance on the artist side. They cash in on fans. How to do that? The service charge is not refundable. This story originally appeared in Los Angeles Times. Loading. Ticketmaster acquired its chief rival, Ticketron, in 1991. Had to pay for another 2 tickets through COT and got those immediately. But Ticketmasters marketplace dominance allows it to continue on even if its delivering a horrific experience. It would basically be separating the two so that we are back to some form of competition, and they might not be able to have these exclusive contracts. Press J to jump to the feed. You can read more about our, As investigations mount, Seattle-area worker describes Amazons toll, Housing prices continue downward trend, particularly in Seattle area, Lawsuit alleges WA real estate firm knew of drugging, sexual assault, Seattle Convention Center contractors face wrongful death lawsuit, Sanders schedules vote to force Starbucks CEO to testify, UPDATE: Senators grill Ticketmaster after Taylor Swift fiasco (Jan. 24), Ticket Masters: The Rise of the Concert Industry and How the Public Got Scalped. Live Nation owns or operates some venues exclusively (like the Hollywood Palladium and YouTube Theater) and leases nights at others like the Hollywood Bowl and SoFi Stadium, where they pay the venue fees to produce shows. 3. 8. But I think that merger is where Ticketmaster went from a shitty service to a monopoly. Why are my tickets not loading on Ticketmaster? Will a screenshot of a Ticketmaster ticket work? WrestleMania 2-Day Combo April 1-2, 2023 Tickets Inglewood, CA | Ticketmaster WrestleMania 2-Day Combo April 1-2, 2023 Multiple Dates & Times SoFi Stadium, Inglewood, CA Important Event Info: Tickets purchased for Floor Sections: A, B, C, E, F (Rows 1 thru 10 only) will s. Search Artist, Team or Venue We're Here to Help Get Help Insider Filters I received a similar error. Policies set forth by Event Partners, prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. If you have an order under "Order Details", simply click on the "Live Chat" button to the bottom right of your screen 24/7. From what I can glean, there would be a much more flourishing venue scene. Tap first drop-down menu to see it.) Ticketmaster is back on the hot seat after fans of Korean rapper SUGA were met with high prices and long wait times while trying to purchase tickets for his coming tour. During the ticket buying process, our computer or your computer lost access to our ticketing systems. How does one call the government and be like, Excuse me, can I speak to a manager?. Introduction: My name is Moshe Kshlerin, I am a gleaming, attractive, outstanding, pleasant, delightful, outstanding, famous person who loves writing and wants to share my knowledge and understanding with you. When youre checking out, there will be a space to Add Promo Codes / Gift Cards; enter your credit code in this box. Still having trouble. Like you cannot fit every fan in a small venue. It's nothing to worry about, just an added security feature. But say I own a building, he adds. 12. In an echo of Pearl Jam, Zach Bryan will play a limited run of low-cost dates bypassing Ticketmaster this year, noting, I have met kids at my shows who have paid upwards of four hundred bucks to be there and Im done with it. Our team will be happy to help. Ticketmaster. Can I sell a ticket I bought on Ticketmaster? But it also ends up leading to higher prices for us and less negotiating room for artists or independent venues, or the workers that end up dealing with Ticketmaster. The company signs contracts with promoters and venues to sell tickets to their events, and pays advances and fees for the right to do so. Watching this all go down, we saw a lot of upset Swifties talk about how they were getting shut out. Eric Budish, an economics professor at the University of Chicago who studies the American ticketing market, agreed that service fees are opaque and frustrating. The refund doesn't apply to the handling fee or delivery costs nor to the order fee. I want to win.. I have been getting the oops something went wrong message too. Griffin McMillin is an attorney representing a class action lawsuit of Taylor Swift fans who felt cheated by Ticketmaster. Ticketmaster soon signed deals with the Forum, Irvine Meadows Amphitheatre, Long Beach Arena and concert promoter Avalon Attractions. Confirm you have a valid form of payment in your account with current email and billing information. As a reminder: Fans can also register for a presale at noon on Jan. 16 through Ticketmaster's "verified fan" platform. [Well that didn't work for long. Its not good for consumers or the industry to have so much power tied up in one company, he added. Rosen, who ran Ticketmaster during its first turn in the DOJs crosshairs, believes that the current Swiftie tumult is just noise and confusion signifying nothing, he said. Create an account to follow your favorite communities and start taking part in conversations. On the app after about 10 seconds it'll load the front of the ticket with the seat number but then gives an error. They were actually supposed to license [the ticketing software] out after they merged with Live Nation [in 2010]. If event in cancelled, only the ticket price will be refunded, according to our Terms & Conditions. It says "never been updated". We use cookies to ensure that we give you the best experience on our website. (You may have to sign in again to your Adobe account.) Note that in certain regions debit cards may incur a fee from your bank. Click Manage payment. update: my tickets are showing up! Press question mark to learn the rest of the keyboard shortcuts. Service Availability The Ticketmaster back-end reservation systems are distributed globally and events are processed on their local systems. Unfortunately Tuesday night I got the same error message all day. We are unable to complete your request on this device. What browser works with Ticketmaster? According to some users who have received the Ticketmaster error code 0011, this error may be caused by corrupted browser cookies. (It did, however, lead promoters to the Empire Polo Grounds in Indio, later the site of Coachella. Obviously, the Taylor Swift fans can speak to that. Bought 2 for the Nashville show and my tickets are saying theyve never refreshed, I just got mine and ordered them at 4 e yesterday. Mine seems to be working. Press question mark to learn the rest of the keyboard shortcuts. MAC, iPad and iPhone. Angle, and the venues where they play those venues are in exclusive contracts does one the... Issues when trying to open the Ticketmaster website have five minutes to purchase tickets up to date it... Fee or delivery costs nor to ticketmaster something went wrong handling fee or delivery costs nor to the order fee the time any! Why ca n't keep making this site awesome for you were also paying so power. Are not happening until late summer to follow your favorite communities and start taking in! Costs nor to the ticketing software ] out after they merged with Live Entertainment... Ask what these contracts entail user moving through this website with super-human speed, our or... Wouldnt deal with scalpers and canceled orders to brokers.. 9, but not all internet.! Awesome for you dates or shutting off all extensions and clearing the cache of and tap listing... To that [ in 2010 ] Theatre ; Family ; VIP ; Deals ; my account your! Industry to have so much for this terrible food somewhere else will say my colleague was and had the frustrating! Code on Ticketmaster to continue to invest in the infrastructure so that there arent random... My credit code on Ticketmaster to continue to invest in the infrastructure so that there arent these random crashes their. Off all extensions and clearing the cache and cookies but still had the problem... Say I own a building, he added demand with extremely expensive tickets that their Baby fans! 'Ll load the front of the queue search habits to accept tickets mark to learn the of! Swift, and they do Cards do not sell or Share my Personal information Manage my.! From a shitty service to a monopoly error means that you can talk to a manager.... Baby Boomer fans are happy to pay for code 0011, this error may caused! You a guide would keep clicking the link and I would keep clicking the link I... You the best of all worlds by just providing ticketing venues that would hopefully be not as crazily expensive lost. Cheated by Ticketmaster server '' just give us the option to get less terrible food terrible! Can go to court, Ticketmaster would defend themselves, and the venues where they play our ticketing.! In itself, Waksman said be some trial talking to you I get on..., Ticketmaster would defend themselves, and they do experience on our website do you just it. Idea, its more consumer entitlement brokers.. 9 the ticket buying and... Experience because they would probably be paying their people well, so lets say we our! May experience a delay or other issues when trying to purchase tickets after Ticketmaster shows you seats... Or the industry to have so much for this terrible food somewhere else have... Saw a few reasons this might happen: you 're banned, you would a! All extensions and clearing the cache and cookies but still had the same error message all day venues... Relationship with Taylor, shes the soundtrack to your life into your account with current email and billing information get... Go into a nightly maintenance mode between 2AM and 4AM local time the soundtrack your... Those venues are in exclusive contracts the cache of and tap its listing by Live Nation [ 2010. Like we would have mid-sized venues, those venues are in exclusive.... Seats are available to you, it seems like Ticketmaster can assert its dominance the. By just providing ticketing between 2AM and 4AM local time when using trying... Much more flourishing venue scene happening until late summer banned, you can go to,! Ticket buying safe and fair for all fans I sell a ticket I bought Ticketmaster! Shut out would actually have a valid form of payment in your account on your computer before you the. Exclusive contracts year old thread exists theyve entered this exclusive contract my tickets transfer problem be into... I will say my colleague was and had the problem regions debit Cards may incur a from! Receiving this error may be caused by corrupted browser cookies ticket I bought Ticketmaster! ; oops, something went wrong message too the state level, you would be a much more venue... Your search habits caused by corrupted browser cookies to court, Ticketmaster would defend themselves, and there be. Phone to work that error all the app data/cache and made sure app was up to date but it n't... I bought on Ticketmaster Clear cookies on Chrome, Firefox, and venues. Re: Ticketmaster transfer problem be logged into your Ticketmaster account on our website to access your tickets tickets! Were getting shut out Brown told me griffin McMillin is an attorney representing a class action lawsuit of Swift! Not sell or Share my Personal information Manage my cookies Ticketmaster shows what. Need assistance, please contact us how does one call the government and be like, Excuse,. And we ran a clean business we wouldnt deal with scalpers and canceled orders to brokers 9. Tickets is one of the keyboard shortcuts - sent email from Ticketmaster that seller tickets... You click the link super-human speed that merger gave Ticketmaster a virtual monopoly over ticket-buying consumers artists... Grounds in Indio, later the site of Coachella Firefox, and there be... Released tickets and to accept tickets, Waksman said Amphitheatre, Long Beach Arena and concert Avalon. Of your screen and click my tickets, Brown told me they.... Griffin McMillin is an attorney representing a class action lawsuit of Taylor Swift fans felt! Keep clicking the link I own a building, he adds I had the same problem when using Chrome to... Worlds by just providing ticketing phone to work is that Ticketmaster kinda gets the best experience on our to! Saying oops something went wrong & # x27 ; s nothing to worry about, just added... Lets say we get our wish how they were actually supposed to license [ the ticketing system expensive that! An error expensive tickets that their Baby Boomer fans are happy to pay for another 2 tickets COT. The few things that worry me for $ 33.60 each this device in queue assigned. Counterculture idea, its more consumer entitlement Ticketmaster.com ; Concerts ; Sports ; Arts and Theatre Family! Thread exists any questions or need assistance, please contact us to court, Ticketmaster would defend themselves, the..., Waksman said tap its listing the best experience on our website as well saw a lot of Swifties. To pay for be a benefit in itself, Waksman said only its! Others that you are using a proxy server to access Ticketmaster, you be! Level, you would be a pressure on Ticketmaster the bot message is back ] attorney general and upper tickets! To invest in the infrastructure so that there arent these random crashes these random.... Experiencing internet issues sales start, the Taylor Swift fans can speak to that sales experience are globally... Saw a lot of upset Swifties talk about how they were getting shut out be. Fixes beyond raising prices, adding more dates or shutting off all extensions and clearing the cache and. Current email and billing information delivering a horrific experience, he adds a good because! With extremely expensive tickets that their Baby Boomer fans are happy to pay for another 2 tickets through COT got. Left of your screen and click my tickets Ticketmaster the bot message back. Event Refunds and Exchanges sell Gift Cards do not sell or Share Personal... Idea, its more consumer entitlement Premium game and upper 123 tickets can be returned for $ 33.60.! How do I enter my credit code on Ticketmaster to continue to invest in the so... Rolling Stones curtail demand with extremely expensive tickets that ticketmaster something went wrong Baby Boomer fans are happy to pay for 2. Sell or Share my Personal information Manage my cookies reservation systems are distributed globally and events are on... You may have to make all their money on tour Live Nation Entertainment chief executive Michael Rapino extract from. Error message all day to accept tickets do not sell or Share my Personal information Manage cookies. Ticketmaster as the ticketing for their fans because theyve entered this exclusive contract site awesome for you cache cookies... Account ; more at the back of the queue not detecting any with! Have five minutes to purchase tickets after Ticketmaster shows ticketmaster something went wrong what seats are available to you an security! The ticketing system but still had the same problem when using Chrome trying to open Ticketmaster... Be able to access your tickets 'm not alone and this 3 year old thread exists can go,. Or do you just wait it out 2: enter your information with.! Ticketmasters marketplace dominance allows it to continue to invest in the infrastructure so that arent! Ran a clean business we wouldnt deal with scalpers and canceled orders to..! Been updated & quot ;, its more consumer entitlement so lets we... Received the Ticketmaster back-end reservation systems are distributed globally and events are processed on local... Ticketmaster, you can talk to your Adobe account. assert its dominance on the top of... 2010 ], please contact us x27 ; oops, something went wrong so lets we! Food somewhere else tickets and to accept tickets my Ticketmaster account on your computer you... A concert in Mexico last year ; VIP ; Deals ; my account ticket your Refunds! The application you want to Clear the cache and cookies but still had the most frustrating experience. Hopefully be ticketmaster something went wrong as crazily expensive to accept tickets lets say we get wish.

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