Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comMany thanks, Oliver. Across all policyholders, we have now paid out return of premium compensation with a value of 15.7m. Years of issues free with my motorcycle insurance with this company. Always been happy with MCE until this year when premium hiked by over 50%. For the latest information on the failure of MCE Insurance Company Ltd, sign up for email updates on the 'Latest updates' tab. MCE Insurance enters administration It's also important to note that existing insurance policies with MCE remain in force and valid, as noted on the FCA release, further stating that policyholders will continue to have their policy administered by the MCE UK broker. The first batch (57,000) of motorbike and scooter policies are now going through the final verification stage to enable these cheques to be sent out. and password by MoDOT Motor Carrier Services or, If you have forgotten your password, Click Here. and may have incurred a charge from MCE when it was done. chargeback requests to their bank or credit card provider, premiums paid by customers to MCE Insurance Company Ltd, FSCS is aware that some policyholders of MCE have submitted chargeback requests to their bank or credit card provider, Customers who receive compensation from FSCS for their return of premium claim against MCE, but also receive some (or all) of their. Excellent service. nder the terms that customers accept payment of compensation from FSCS, customers may be liable to return to FSCS any compensation received by the customer from another source in respect of the same loss. Select My Account. AVOID AT COST. ve cancelled your policy since November 5, You may wish tocontact your broker MCE UK to arrange alternative cover. There for you when you need it! Used the breakdown earlier last year and was fantastic. We can only quote for addresses in the UK. Breakdown cover, helmet and leather cover, personal injury as standard with every policy. This is because drivers with a history of motoring offences are considered a bigger risk on the road than drivers who have none. Now my policy has been disclaimed/ended how is FSCS helping me with a return of premium? It offers specialist insurance for sports bikes, quad bikes, classic bikes, scooters, mopeds, and many more. FSCS is working closely with the appointed Joint Administrators, Andrew Stoneman and Geoff Bouchier of Kroll (Gibraltar), and the Gibraltar Financial Service Commission to understand the impact of the insurance firms failure. Strengthen your review by uploading photos & videos. By continuing to use our website you agree to the use of our cookies on your device. MCE Insurance Login at www.mceinsurance.com. Deposit protection Q&As - banks & building societies, #19 Mini-pod: What the Fs? The refund is pro-rated, so the value will depend on how much time was left on the policy when your policy ends. due by 8 February 2024, Companies House does not verify the accuracy of the information filed, 07 Nov 1975 - These are for car, van, motorbike and scooter policyholders and also include our first payments for customers who had mid-term adjustments on their policies. Bunch of money grabbing #####.Had a 12 month policy with them, canceled it at six months and they said I had no money being refunded. Policies were sold in the UK through their UK based broker, MCE Insurance Ltd. good to see them backing british super bikes , ducati in 2022 season. We are sorry it took you a few attempts to get the no claims bonus, we hope that you have got these now. We are happy to hear we were able to assist you when you contacted us. Established in 1975, we have grown into the UK's Number One provider of motorcycle insurance, offering technical expertise and an excellent customer experience for riders . If you're in this category, you will have received an email explaining the process. That's why we always strive to provide the best possible service to our customers. Please contact them on info@mceinsurance.com or 01933 351361. Compare providers with QuoteZone.co.uk, Full range of competitive schemes for all types of horseboxes and horse trailers, Competitive schemes for all types of campervans. Ultimately, insurers use claims history as one of many factors to assess risk and set premiums. Mce car insurance login account. Otherwise, we'll assume you're OK to continue. We are issuing cheques with the data provided to us by MCE and the joint administrators. We are sorry that the renewal price was not as competitive as you would like. This is different to, Registered as a Limited Company in England and Wales No 3943048. The severity of an offence will also dictate how much your price is impacted. Is disclaiming the same as cancelled when a new insurer asks, have you ever had a policy cancelled? Since our insurer has began writing motorbike insurance we have seen they see pillion cover as high risk and so will only be able to cover this in certain instances (normally depending on the bike you are insuring even if you are an experienced rider with NCB)Again, apologies we were unable to obtain a renewal quote with the cover you require. For those whove shared ID documentation please note due to large volumes, it can take 4-8 weeks from receipt to process these and send payment. This is calculated by the administrator when your policy cover ceases. All motorbike and scooter policyholders if youve had notice that your insurance policy will end, you will need to have alternative insurance in place before that date. Your current session will end shortly due to a period of inactivity. Contact Big ED today https://www.facebook.com/mce.biged/. Welcome to MCE Live Chat! There are many factors that affect the price of motorcycle insurance, including claims made across the country. always attentive online in chat and problem solving issues with a live phone call to help out. NFT Art Explained: The Future of Art Collecting? Companies pay out millions of pounds every year in settlements, and these costs are passed on to customers in the form of higher premiums. Reduce your Excess by 50% with this additional policy feature. Many companies talk a big deal but customer service can be questionable. For new quotes or renewals use our online quote form. Should you need help with anything else please let us know.Thanks,Sean. Here are 8 tips for writing great reviews. For any remaining policyholders, we continue to process the remaining refunds and you do not need to contact us. Just ask! Helmet and Leather Cover Hi Steve, Thank you for taking your time to leave us a review. We are now working through the last few small batches, and we will contact you directly if we need anything, you do not need to contact us. *51% of consumers could save 333.50 on their Car Insurance. Extra level of cover available on request. ID.me uses bank-grade encryption to keep your personal information safe. Find out more here! Car and van policies that were disclaimed/ended on 14th January 2022 - please note we've received the first batch of data and are now working on it. Car and van policies that weredisclaimed/ended on 14. Even after insurance cancellation (on their behalf) I receive a refund for 6 months in form of a cheque. I had to contact MCE via online chat to correct my number of years on my NCB certificate. If you're in the Republic of Ireland, please click. Hi Andrej,Thank you for leaving a review, we really appreciate it! Full details of your new contact points are listed in this email letter - you don't need to contact FSCS regarding this update. If youre unsure, talk to an insurance broker who specialises in motor insurance policies about replacement cover. Breakdown Cover On 19 November 2021, the company was placed into administration, being no longer able to pay claims. Extra level of cover available on request. If youve received your cheque but haven't paid it in yet, please do so. The future of bike insurance is coming. Moving in with your partner: romantic or convenient? Just ask! Motorcycles are addictive and once you start down the road of buying more, sometimes it's hard to stop yourself! Disappear for 3 months and weve got you covered every single day! Want something extra or a higher level of cover? We are aware that there are still car & van and motorbike & scooter policyholders who are waiting for their refunds. Insurers may also consider the age, model and value of your motorcycle when determining the group price rating. Crypto assets - wild west finance or a force for good? Find out how we combat fake reviews. MCE UK is not part of the Administration process. What happens regarding collection of monthly payments now my policy has been disclaimed/ended? If you make a claim during your policy period, we will have to reassess your No Claims Bonus entitlement and revise your price accordingly. I have been able to locate your policy and I have emailed you in relation to the cancellation fees. Operator Melissa was great and dealt with my query efficiently and effectively. "Ay the minute everything OK, I've been waiting for an email to show you me 1 years no claims I've got it ready to upload to use if you send an email asking for it thanks in advance Damon", "Got my renewal in & it was around 200 quid cheaper than last year with the exact same cover. Please do get these paid in as soon as possible as the standard period before a cheque expires is usually 6 months. Notethatif youve cancelled your policy since November 5th2021this may not apply. For some reason the premium went through the roof so I insured elsewhere. REPORT A CLAIM OR BREAKDOWN MCE's Accident and Breakdown line is 01933 351 528. The amount we can pay is calculated by the administrator when your policy cover ceases. Companies can ask for reviews via automatic invitations. If theres an error, please contact us via any of the methods on our Contact us pageand we can reissue the cheque. Hi, I had the best customer chat service possible.Melissa was very swift and solidly professional throughout,what I thought would be difficult was cleared up in no time. We are working with the joint administrators to make return of premium payments as close to the date your policy. Please see updates on the 'Latest updates' tabs. 2023 Trustpilot, Inc. All rights reserved. , so the value will depend on how much time was left on the policy when your policy cover ceases. refusing to accept a specific risk they were insuring, or are being asked to insure. Login Please note: you cant benefit from both a chargeback from your bank or credit card provider and return of premium compensation from FSCS. 50 Year Mortgages: A Gamechanger for First-Time Buyers or Gimmick? Across all policyholders we have now sent out a total of 91,065 return of premium cheques, with a value of 13.92m. Age and experience are two important factors that impact the price of motorcycle insurance. Should you need any further assistance, please do not hesitate to contact us via livechat at https://www.mceinsurance.com/ or send us an email to info@mceinsurance.comThank you,Oliver. Select Manage Users. What should I do? Established in 1975, we have grown into the UK's Number One provider of motorcycle insurance, offering technical expertise and an excellent customer experience for riders across the country. Thank you. We have a Privacy Policy, full details of which can be found using this link. An MCE policy is designed to give you peace of mind by including these features and benefits as standard. To Update Access on an End-User Account: Log in to provider.healthnet.com using your user name and password. that an eligible customer has submitted a chargeback request to their bank or credit card provider and (i) the customer accepts compensation from FSCS and (ii) the customer also accepts some (or all) of the premiums back from MCE through a chargeback request, then FSCS may write to those customers seeking a return of some (or all) of the compensation paid by FSCS. Please do not use the British Insurance Brokers Associations service to ask about return of premium. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. FSCS will protect most customers of MCE Insurance Company Limited who are individuals or small businesses with an annual turnover of less than 1m. This might have been a change of vehicle, address, job, or vehicle modifications and may have incurred a charge from MCE when it was done. All renewal prices we issue are based on the information you had provided last year along with our insurers current rates. Found the customer service to excellent when I contacted them about no claims certificate two years after the policy had ended. chargeback request to their bank or credit card provider. 2. The firm sold a range of motor insurance products including motorbike, private car, van, and commercial vehicle (courier/delivery). Hi Ian, Thank you for taking your time to leave us a review. Energy Bill Relief Scheme: How Does It Affect Your Business? expire after 6 months and some were sent out several months ago. MCE Insurance Company Limited entered administration on 19 November 2021. The conversation via the chat was seamless, the agent understood my problem, escalated it and resolved it for me there and then. I Saved 40,000 In Less Than 10 Years to Buy My First Home. Help future customers by talking about customer service, price, delivery, returns & refunds. Failed insurance companies what happens next? For claims relating to return of premium, the level of our protection is 90%. If youre unsure, talk to an insurance broker who specialises in motor insurance policies about replacement cover. We wont be able to help you with this. with details of what has happened, what it means and where you can go for further information as we try and support you as much as possible. If youre having any other issues paying in your cheque, we suggest you discuss this with bank staff in your local branch. Totally satisfied customer. This site also contains useful information on insurance cover:www.moneyhelper.org.uk/en/everyday-money/insurance. 3. If you need any further assistance please do not hesitate to contact us.Thanks,Sean. Weve had some calls from people who are paying in cheques using their banking apps. We are sorry for the confusion but we are glad to hear our customer service team acted promptly in resolving your issues. Competitive as you would like & as - banks & building societies, # 19 Mini-pod What! Excellent when I contacted them about no claims certificate two years after the policy when your policy since 5. 91,065 return of premium compensation with a return of premium the cheque yet. After 6 months and some were sent out several months ago MCE until year! Your motorcycle when determining the group price rating ultimately, insurers use claims history as one of many that... Please contact us car, van, and commercial vehicle ( courier/delivery ) is different,... Letter - you do not hesitate to contact FSCS regarding this update, Thank you for taking your to! Contact MCE via online chat to correct my number of years on NCB. About replacement cover of which can be questionable year Mortgages: a Gamechanger for First-Time Buyers or Gimmick we... Discuss this with bank staff in your cheque, we continue to process the remaining and. To stop yourself are issuing cheques with the joint administrators new insurer asks have... Waiting for their refunds your password, Click Here it was done hi. Scheme: how Does it affect your Business and weve got you covered every single day also! For 3 months and some were sent out several months ago considered a bigger risk on the 'Latest updates tab. 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