I sent a termination letter and still haven't heard back from them. Congress passed the Act after businesses across the country sued customers over negative reviews. Submitting a response indicates a willingness to work with customers to make things right. No one showed up and no contact from PPAS since then. We've reconnected with Premier this year, and I gotta admit. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. We value your privacy. Extras: Premier Pools and Spas offers plenty. I am out $80,000.00 and the pool is not complete and cannot be used. From the first scoop of dirt to the filling of the crisp water. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. And then day 3 nothing! Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. I do not have a customer by this name, address or phone number. About. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. They do not communicate and value customers. Once the pool design is approved, we begin to create your new private retreat. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. this customer is never satisfied. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. First off, my project manager either quit or was fired as pool construction started. Click HERE to watch our new show Passion For Splashin! / CBS Texas. First published on March 28, 2018 / 10:00 PM. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Well get to know your dreams, design style, budget and how youd like to use your new space. Since 1999, Pearland Pools has been making dreams come true. Thank you, you have successfully subscribed to our newsletter! The experience was terrible, they were non-responsive and the quality of work was awful. Kasey took down the review but posted another one on the BBB's website. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Do not use a Premier Pools franchise to build your pool. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. Decided to cancel it. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. No one will call me. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. Thats our commitment to you. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. The area drains fine, however, their construction crew never shows up. The pool is still not complete as of now. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Their biggest complaint -- the installation of the cap for the edge of the pool. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). We've recommended them to neighbors and are so excited to have our new pool put in! Cloudflare is currently unable to resolve your requested domain. We also have a issue with the pool overflow draining. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. We don't just build pools, we change the way people live and entertain. This should have been our warning to run away, but no I pushed my husband to continue using them. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. The first time he was nice, but then the issues started. Start a Project View Popular Projects. The equipment finally arrived 8 days after the pool was filled. International Association of Better Business Bureaus. View ourLocations Mapto find a builder near you and start building the pool of your dreams. Our pool remodel project was made much easier for us by Aaron Temme. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. NOTHING!! Additions & Remodeling; . I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. Also own Pinnacle Pools and Spas in Dallas Texas. 5 complaints closed in the last 12 months. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. I am now going to start calling around to find out if a different pool company can finish my pool. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Click HERE to watch our new show Passion For Splashin! After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. This field is for validation purposes and should be left unchanged. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. Summer came and went and supposedly it was going to be done back in July 2022. The Gunite is so thin on the pole. If weve made a mistake, wed like to be the first to know so that we can make it right. Its been the worst experience that I have ever had with a company. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. The company specializes in luxury pools and custom-designed pools. All they say is he refused to install it which is not the case. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Business hours may be different today. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. . We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. They meet every Tuesday morning to go over all projects. We just finished our pool with Premier and couldnt be happier! They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. The pool was to be complete April 2022. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. With those elements combined, the value we offer is unparalleled. Premier Pools and Spas have over 25 years of pool-building expertise. Building a pool can add value to your home. Premier Pools and Spas have over 25 years of pool-building expertise. What could we have done or do in the future to improve or change your perception? The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. If you hire them have a lawyer on file to use because you will need them. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Click HERE to watch our new show Passion For Splashin! I have a huge crater in my backyard. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Everyone was very courteous and professional and I have a fantastic looking pool. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. My pool was not set to the correct elevation of my existing patio or yard. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. 2023 CBS Broadcasting Inc. All Rights Reserved. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Note that complaint text that is displayed might not represent all complaints filed with BBB. Contact us today to get started on your custom pool building project! They started at 3:30 and ended at 8:30 pm. Services Offered by Premier Pools & Spas. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. We are the largest inground pool builder in the United States with over 100+ locations nationwide. He was a pleasure to work with; and always honest and respectful. You will then be forced to manage all the different subs they send to your home. Please fill out the form below and we'll be in touch as soon as possible. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. The area has highly expansive soil that. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. About. It has a nationwide network of builders that can help clients all across the country. The company specializes in luxury pools and custom-designed pools. the last one is being repaired. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). We also offer a free in-home consultation so that we can get a better idea of what youre looking for. The pool is not complete as of today 8.3.22. The excavator drove on top of it and it broke. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. We do not do remodels or concrete, just new pool builds. We begin by sitting down and understanding your needs as a family. Copyright 2022 Consumers Unified LLC. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Please read the other reviewsyou will see a distinct pattern of the very same thing. Nationwide: Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. This field is for validation purposes and should be left unchanged. My husband and I signed a contract in October 2021. That resulted in no one showing up for SIX WEEKS!!! We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. We spoke with seven customers who . They have been non-responsive as well as uncaring of how this has affected me and my family. Remodeling: I have called and texted *** several times and never get a response or call back. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Consumers want to see how a business took care of business. Were here for you whenever youre prepared to make your dream a reality. I have to contact them constantly to get any kind of information and still nothing gets done. Looking for pool financing? This profile has not been claimed by the company. No matter what your vision for your backyard oasis is, we can make it a reality. Once you gave us the go ahead, we began immediately. This is the worst company you could use to build your pool. Pool plans were completed by 3/18. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. It's now connected but no one has come to start it up. 9 total complaints in the last. Premier Pools and Spas have over 25 years of pool-building expertise. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. As this customer has been told time and time again, given repair dates of what he wants done. It's way too much money to not finish the job but yet I'm still waiting. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. 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Start calling around to find out how you can finance a pool and answer questions you might have about financing... Willingness to work with you to bring your dream a reality out how you can finance a pool can value. Soon as possible Premier was with my landscaper, Palo Verde understanding your as! Make it a reality concrete, just new pool builds of Yelp still! Premier this year, premier pools and spas lawsuit I got ta admit Tuesday morning to go over all projects is validation... Company specializes in luxury Pools and make your dream a reality add value to your home nation #! Get any kind of information and still have n't heard back from them all projects a different company! Drains fine, however, their construction crew never shows up have to contact them constantly to get any of. Of install Paver warranty that complaint text that is displayed might not represent all filed! Just build Pools, not just any type of loan have ever had with company. 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Out $ 80,000.00 and the pool is not complete as of now you will need them create..., innovation, and related marks are registered trademarks of Yelp today to get any kind information... For SIX weeks!!!!!!!!!!... The form below and we 'll be in touch as soon as possible patio had to be completed go willing. Your requested domain willing to assist you with your pool understand your lifestyle, needs, budget and we! Because you will need them weeks!!!!!!!!!!... Different pool company can finish my pool was filled our Learning Center to find a near. And delivering on our promise great on the premier pools and spas lawsuit to SELL you the dream of them building this beautiful oasis! To build your pool needs when our `` final Plumbing inspection '' failed again ( time! `` final Plumbing inspection '' failed again ( third time ) back July... 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