If you wish to change your preferences, click this link to launch our preference portal: Californian residents also have the right to access and/or delete collected data about them. 60 Wyndham Street | Suite 1901 | Central | Hong Kong. That's why thousands of customers, business owners, vested interests, and stakeholders are turning choosing Ship24 as their go-to tracking platform. Aerotrans tracking. If you have any questions about your package, please get directly in touch with China Post. Dear sirs, my latter not arrive on distinction, I am still waiting on 38 days. It may couldn't be tracked after it leaves the first station of China because it's China Post Ordinary Packet. It begins with CT and ends with CN'' with 9 digits in between. The third factor that decreased the volume of package delivery from China is closing down online stores for the quarantine period and making it impossible to send goods because of disruption in the work of post offices. you bought a product on February 14, bur the parcel started its movement from February 12, i.e. Your easy-to-use tracking solution for parcels worldwide, Insights from the parcel tracking universe, Making Real Impact Through Sustainability Efforts in E-Commerce Logistics, Guest Post: 7 Retail Shopping Technologies Setting Trends in 2023, Top E-Commerce & Retail Leaders You Should Know, Do you have multiple tracking numbers, different logistics providers, looking for regular track event updates? With this China Post tracking number, it can be used to track the package until it reaches your doorstep. For example, exporting of the parcel can last long because of big workload at the customs or other factors. . . Regarding animals and animal products from China, there is no evidence from the CDC (Centers for Disease Control and Prevention) that it poses a risk. Every package sent will come along with a China Post tracking number. China Post Air Mail is one of the services provided by China Post. Some operators can charge additional fees for this service). The latest battleground in the retail world of China is customer service. The product itself is not a problem nowadays. Australia, Belgium, Brazil , Canada, Denmark, Finland, France, Japan, Indonesia, Malaysia, Netherlands, Hong Kong, Singapore, Sweden, UK, USA, and more. An international parcel goes though the following stages on its way: Every stage is recorded in the parcels status, and you need some time to move to the next stage. Read more Is your question about something else? . All logos and images used on this website are registered trademarks of their owners. As the name "ePacket" suggests, the shipping service is designed specifically for eCommerce, to develop a fast-track shipping option for online sellers. China Post Unregistered The recipient usually finds out about the incorrect address when the parcel has already reached the country of destination, and the postal operator cant find the address of delivery. You should contact the seller for a China Post tracking number if you are unable to find it. But there are a lot of swindlers in e-commerce, who use the trust of customers and deceive them by not sending the parcel. Many countries started their national programs of vaccinating their population. In order to track the parcel and identify its status, you should follow the link Track & Trace China Post, insert the tracking number of you parcel in the input field and press the button Track. It takes an average of 20-30 days for packages to be delivered from China to countries in Asia. Your parcel may have been dispatched or left its country of origin. In this case, you can check again after a week or contact the merchant for an explanation. Its remit also includes confidential correspondence delivery, postal remittances, express deliveries, e-commerce services, logistics solutions, postal financial services, and various postal agency and other business activities as permitted by the Chinese government. Customer Services. Ship24 provides a quick and trustworthy global tracking system to make sure are aware of the status of your orders at all times. This data is an integral part of how we operate our site, make revenue to support our staff, and generate relevant content for our audience. China Post is owned by the State Post Bureau of the Peoples Republic of China and is the countrys official postal operator. Small packages are any package that weighs 2kg or under. It is then followed by a 9-digit number and ends with China's ISO code, CN. There are also weight and size specifications used for parcel classification. Try to wait for a few hours before tracking your packages again. This service gives real time tracking updates on the parcels date and time, along with smart intelligence on the predicted route of the packages transit route and other related insights. What happens in the market of international shipment and logistics? To countries neighbouring China: 5 to 10 Days, To Africa and remaining countries and regions: 15 to 30 Days. You can get real-time events of your packages that are shipping to or from China when you enter the tracking number. Otherwise, China Post tracking information will be limited to mainland China only. East. These classifications will depend on the weight and size of the parcel or package and vary in pricing depending on the dimensions, destination, and urgency for delivery. . Insert the tracking number of the parcel and get comprehensive information about the status of the parcel from China Post. Parcels shipped using China Post Small Packet and China Post Direct Xpress Mail Parcel cannot be tracked on the USPS tracking tool. CMHK provides customers with professional and innovative vision and comprehensive customer service. 0. The package has been handed to a local courier. The coronavirus pandemic caused serious delays in China Post parcel shipping, especially from March to June 2020. We have you covered. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. So, which type to choose? A parcel is usually registered in two post services. Your parcel cant be tracked (wrong format of the tracking number); The parcels date of start of movement is different from the date of purchase (e.g. Enter China Post tracking number to track all China Post packages. Our phone number, e-mail and couriers website are always available in our directory. However, when shipping to the United States from China, the usual timeframe for a package to arrive lies within the 10-20 day mark. International item has arrived at transit destination In Transit . Search and apply for the latest Post office customer service jobs in China. Where applicable, this fee will be added to customs charges applied by Revenue to your item. This factor alone hugely improves the customer/merchant relationship. If China Post finds that your compensation claim is valid, you should be able to get two or three times the shipping fee, but generally, the registration fee is not refundable. In some cases, it takes a few hours before you can start tracking your packages. After the next member scans the package code and sends the data to China Post through Global Postal Union, China Post will update your China parcel tracking status. China Post is the leader of international shipment and logistics. If you have any questions about your package, please get directly in touch with China Post. You can call the Correos customer service number (91-660-24-54) or write an . Telephone China Post Logistics and Express Mail Service (EMS): 8610 11183. . (For ATM/ debit card, mobile/ internet/ SMS banking related grievances.) Please contact China Post as soon as possible to rearrange for another parcel delivery. You can also write your notes about the parcel or the description of the product you have bought. This number will help you to track packages with China Post anytime. Find out more about our IOSS solutions on our dedicated page or for more information on how to get an IOSS number or achieve IOSS registration, see our comprehensive FAQ pages. E.g. China Post Registered Airmail is an economical shipping service from China Post. If the procedure is delayed, then. Packaging can be no larger than 24 inches by 36 inches. Registered Air Mail, the tracking number starts with "R" or "L". E.g. ormally, parcels will take 2-4 weeks to arrive in the destination country. CP789564309CN. Another reason for the delay is that it is stuck in customs. If you made an order online from China, you can find your China Post tracking number along with your order information in your account. China Post supports tracking of China Post Registered Air Mail", "China Post Small Packet Plus", "China Post EMS EUB ePacket" and other types of delivery. However, these products should meet certain requirements of the destination country in order to be imported. This unique number identifies the package. When this happens, you need to contact the seller or the sender to get a solution. To choose a high quality product at a low price; Recheck all your online purchases, maybe you forgot; Ask other family members with whom you live if they ordered anything; Check with the delivery service for the exact address and who the recipient is; Specify who the sender is, can the name and address remind you of the parcel. They will then estimate the value of the goods and compensate you. Ship24 doesn't just search for package event updates with China Post, but searches through some 1,200 websites, e-tailers, logistics carriers, and eCommerce sites to find any relevant information on your parcel's whereabouts and status, delivering it instantly to the searcher. Nowadays in the world of e-commerce it is very difficult to compete with many of the same type of goods. But if the purchased product is not expensive, and you need it urgently, it will be easier to buy it again and ask the seller to give the refund while returning the parcel. It couldn't be tracked after it leaves China. For example, E stands for express mail service (China Post EMS), LK is for ePacket packages, CT for China International Express service, UC for China Post Ordinary Packet. If you have not received the parcel for more than the period specified in the online store, then we advise you to open a dispute and demand a refund. Tracking updates in more than 30 languages. The available destination is also more limited but it is quite abundant with Asia, Australia, Middle East, UAS and major countries in Europe at the moment. All artwork, logos, copyrights and registered trademarks are property of their respective owners. Get international shipping advice, customs advice, MyDHL+ support, find FAQs and contact DHL Express. To do this, you need to go to the, After the delivery time has expired, you must claim compensation from the online store. Products must weigh no more than 2 kilograms or 4.4 pounds. If you are living outside of China, please dial (+86)10-11185. Ship24 will then be able to give you up-to-date tracking information on the location and status of your package. Infection happens via droplet, fecal-oral and direct contact with COVID-19 patients. If it is hidden, you can contact the merchant to ask for a China Post tracking number. China Post's international service - Economy Express Service also offers door-to-door delivery and tracking services. Fortunately, China submits tracking suggests that most orders come within 30 days. Tips for users and FAQ - Canada Post. The maximum weight of an EMS parcel is 44 - 88 lb (20 - 40 kg) for different destinations. This depends on when your item is dropped off and ESM scans it. We offer: Universal, market-leading shipment tracking with multiple courier auto-detection is why over 300 million people have tracked their packages across the globe using Ship24. In the event your mail is ordinary mail, China Post will not give you any compensation at all. The zip code is incorrect and USPS or UPS have no information on this tracking number. This code will help you track your parcel. Please note that with this link you are visiting an external website that . It takes 5-10 days to reach other Asian countries such as Singapore, Indonesia, Malaysia, Philippines, etc. List of Contact Points for Overseas Post Offices: . It can be in another country as a transit point and will be forwarded from there to its final destination country. Most of the online retailers on eBay, Wish, and AliExpress often use this alternative to deliver cheaper packages. Clarify all possible options at the post office. It is a state-owned enterprise and also functions as a regulatory body with its duties including regulating the nations postal sector and managing national postal companies. International delivery means that a parcel is sent from one country to another. It might take 7-60 days depending on the different shipment options. Contact Information for International Service. If the parcel is not tracked within more than 5 days, address the seller or the sender urgently and check the number of the parcel once again. Your China Post tracking number is fake or has expired. Thus, if you live in the USA, your parcel will be delivered by USPS, if you live in Australia - by Australia Post, Great Britain by Royal Mail, Singapore by Sing Post. The Washington Post logo. There are limitations on the maximum length of packages. Users even may not know about it because such type of delivery is cost-efficient. While you are waiting for your parcel and tracking its movement, swindlers can close their online store. ePackets under 2kg usually start with "LX". Please refer to China Posts estimated delivery times for different services below to get an idea of which method will meet your needs: There are several possible reasons for these issues: If the China Post tracking result shows as Logistics Order Created or Order Information Received for several days with no further updates, it is because the merchant hasnt shipped your package or the package hasnt been collected yet. All registered ePackets can be tracked using the Ship24 website. Automatic identification of the courier by the tracking number of the parcel. China Post is not the only company offering postal services in China. Aliexpress Standard Shipping. It means that you can find packages with China Post tracking number in these formats on USPS: The delivery time depends on the type of China Post service you chose - standard postal service or China Post express service. We encourage you to communicate the same to us. Contact Number (Mandarin): +86 11185 or +86 11183 (the best option), Contact Number (English): +86 1011185 or +86 1011183 (not always available). But there are some positive effects of the crisis. China Post tracking provides domestic and international mail delivery services, circulation of newspapers, journals and books, postal remittance services, issuing stamps for mails, postal express delivery and logistics services, e-business, confidential correspondence communication, and postal financial services. What choices are available to you regarding the use of your data. PEK refers to Beijing Capital International Airport. Use China Post Track to track international packages sent from the Peoples Republic of China and other countries. The most effective way to contact China Post is to call China Post hot line 11183 or 11185 inside China. It allows you to check the China tracking status for all China Post shipments on a single page with just one click. China Post is overseen by the State Post Bureau, which holds overall responsibility for regulating the postal service in China. I haven't received the package Packages with a 20 kg weight limit should be under 1.05 meters and the maximum package circumference should be less than 2 meters. E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. But if your package hasnt been delivered to you within 60 days, we advise you to complain to the online store and demand a refund for the lost item. If you are the sender, please search for your tracking number on the mailing label or receipt. Packages sent by Air Mail service will be identified with a 13-digit tracking code starting with the letter "R" and ending with "CN". Parcels, packages, and mail from China are safe under the current circumstances. Couriers. Allow us to minimise the complexity of tracing your shipments across different carriers with our tracking API. the human body). We provide you with an easy-to-use overview of your parcel tracking, translations & regular updates - simple and convenient! If these are the cases, it is best to contact the nearest China Post courier and ask for the status of the package. Fast-track customs processing on all IOSS registered items, Prepaid VAT removing hidden fees for customers, boosting consumer confidence, Cheaper import costs due to the removal of handling/customers processing fees, EU-wide VAT consolidated into a single payment. Heres how to send parcels to foreign countries by China Post: It is hard to determine how long it takes to ship from China as it depends on the delivery method you choose and the destination. This is because China Post joins an international association called Global Postal Union. Copy the unique China Post tracking number given to you by the e-commerce store you shopped from. The same principle works for other countries. 9h00 - 13h00. Small Packet - Registered Packet - Untracked Packet. Shipping companies can be different for express parcels and for usual international packages. China Post ePacket tracking numbers usually start with E or L and are 13 characters long containing both letters and numbers. If you are sending packages to the EU from China with the China Post, it is advised that businesses register for the IOSS scheme. Possibilities to contract the disease via packages havent been proved scientifically. Much like tracking China Post small packet orders, Ship24 can also help track large packages shipped with China Post. One reason that plays a significant factor in the delivery time of the packages is the "global pandemic". It could be because its registered as a China Post Ordinary Packet. Login. Parcels from China will pass through many member countries of this union before reaching their destination. Status of my delivery Problems and complaints PostNL service points and opening hours Postage rates and stamps With the coronavirus that's affecting everyone around the world, it might be hard to transport parcels from one country to another. Your package has been in Fenghuangshan Post Branch which is located at No.1305 Wenxian West Road, Chengxiang District, Putian City, Fujian Province since March 8. The hotline operator usually only accept Mandarin inquiry . If the address and your name match but you are not waiting for the package, it is possible that you have already bought online and your data remained with the seller and you were sent promotional products to remind you about the product or store. United States Postal Service (USPS) is an independent branch of the federal government responsible for providing postal services in the United States. Free returns on any undeliverable items. This can be due to an incorrect address or that there was no one to receive the package from China Post. Below are the estimated delivery timeframes for the various China Post transportation methods. Another reason could be that the tracking number you entered could be wrong. China Post cannot control the status of your parcel while it is in transit between union member countries. The package is being examined by the customs. Your Access to and Control Over InformationYou may opt out of any future contacts from us at any time. Depending on the parcel you are sending, the tracking number usually starts with "R", "LF", "C" or "U". The security procedures in place to protect the misuse of your information. The ePacket service has been especially successful and is perfect for sellers who want a secure, fast, and convenient way to ship parcels internationally. There are various delivery methods for you to choose from at China Post with different shipping duration and postal fees. This weight takes into account the weight of the item inside, the filler stuffing material, the delivery box, and some other packaging material. Normally China Post will not answer any email inquiry. We provide you China Post tracking updates regularly on a single page for all the couriers you need. China Post Track helps track packages in one click, just insert the tracking number in the input field and press TRACK. It is applicable to: EMS, regular mail, collection on delivery, and economic mail that are consigned by China . This China Post tracking number is used to track packages from China. GENERAL INQUIRIES. Ltd. All Rights Reserved, We, and our partners, use technologies to process personal information, including IP addresses, pseudonymous identifiers associated with cookies, and in some cases mobile ad IDs.This information is processed to personalize content based on your interests, run and optimize marketing campaigns, measure the performance of ads and content, and derive insights about the audiences who engage with ads and content. It is then followed by a 9-digit number and ends with China's ISO code, CN. China, People's Republic Select Location. Ship24 was created by a team of experts to build a complete tracking solution for individuals and businesses. Multi-carrier labels and rates . 2. Find the answers to frequently asked questions and contact us either online or by phone. How to find out average travel time for the parcel on China Post Track website: If the delivery time of your parcel takes longer than it is written, dont panic and worry it is the average figure which can be bigger or smaller. Why is it important for them to send a real package? Find out the average delivery time of the goods by the carrier. a package from Canada is being shipped to Australia. Search; Menu. This factor has also had a positive effect on the transportation market. Automated shipment tracking. It is considered as the most economic friendly delivery method among other logistics transportation forms such as EMS, DHL, UPS, FedEx, TNT, Royal Mail UK, and many more. What should the addressee do in this situation: If this service is not available with your shipping company, or you failed to prove that you were the recipient of the parcel, wait until it returns to the sender and ask them to send it again to the correct address. Use of them does not imply any affiliation with or endorsement by the respective holders. For example, for the USA it is USPS, for Canada it is Canada Post; Always be in dialogue with the sender of the parcel or the seller about the delivery and what difficulties we encountered; If you bought a product in an online store, then read the rules of delivery, return of goods and compensation for lost goods. Usual packages will be delivered by national mail service. The format should be ##*********CN(For example: LZ719363085CN); Try to track the package with your local postal operator. To learn how to track a package from China, you will need an active China Post tracking number. The China Post tracking number is a code with 13 characters, starting with 2 alphabetical letters R for small parcels and C for larger packages followed by 9 digits. Keep track of your packages by using Ship24 as your universal tracking system and track up to 10 China Post tracking numbers to get real-time events! This is a timeliness transport product facing to China Post and its designated agents, which respectively provides transport guarantee solution with different service grades based on different categories of mails. China Post is closely integrated in the global transport network. PVG refers to Shanghai Pudong Airport. A China postal code is composed of six numbers. Ship24's China Post package tracking API is a superior tracking system designed to meet the needs of today's businesses. Maximum Package Size: The longest side of a typical package should not exceed 60cm. If you are expecting a parcel from China and your country of destination is the United States, you will receive the parcel at your nearest USPS office or the parcel will be delivered to your door. Competition is forcing companies from state banks and airlines to restaurants and auto showrooms to take greater care. Order Information Received means that the seller has applied the China Post tracking number to the shipping software provided by a third party (WISH, Aliexpress, etc.) Express any concern you have about our use of your data. China Post Registered Airmail is an economical and typically slow shipping service from China Post. If you are outside China, you can try Read More Service Hotline. Service number: [+86] 10-11185 Email: feedback@chinapost.com.cn Address: No.3 Financial Street, Xicheng District, Beijing If you use express delivery, it is obvious that this type of delivery is quicker than usual mail. Ask a Chinese-speaking person to tag along with you if needed. If you bought something from an online store in China, the package tracking number is usually shown through the order confirmation or package information pages on the online shopping platform. Customer care information +86 591 3812 9145 The EMS service in China (People's Rep.) is China EMS, part of China Post Group Corporation Limited, which is China (People's Rep.) designated universal postal service provider, supporting customers, businesses and communities worldwide. National post operators are followed by private firms, which are also increasing the volumes of correspondence delivery. Job email alerts. Delivery to the country of destination from the Republic of China takes about 2-3 weeks, sometimes 4 weeks are possible. If the package has been stuck in customs for a week, it means that the seller or sender has not paid the taxes for the product or parcel yet. Waiting for over 40 days,still have no idea where my parcel is,or who to contact in regards to its whereabouts, After ordering in August I have still not received my order even though tracking states it has been delivered which it certainly hasnt. What is the reason of such delivery boom in recent time? China Post is the leader of international shipment and logistics. You might as well go to the nearest China Post office to report your problem if it is convenient. If this period has expired, then you can start the procedure for a refund or require the sending of another product. I placed my order on the 9th and still don't have it. Just like our standard tracking tool, our tracking API and tracking webhook services not only track China Post parcels but parcels handled by China Post as part of their journey or any other of the more than 1200 logistics companies which we cover. So please do not send email to China Post. Parcel Monitor will provide you China Post tracking updates globally. In the end of 2019 mankind faced a new coronavirus disease COVID-19. All methods of transportation with China Post can be tracked with Ship24, as long as they have been registered. China Post has a cheap type of parcel that cannot be tracked in the destination country. Canada Post. Contact China EMS (ePacket) and get REST API docs. Such a parcel may be more expensive, but you can be more informed about the status of the shipment. In this case you ought to inform the administrator of the online store about the issue and try to get your money back through the payment system. Your package was lost during the transportation period. Subscribe; Username; Sign In If you have difficulties in tracking the parcel, we will be glad to help you. The same for a rolled-up package it might not get over 90 cm and with a diameter of not more than 104cm. The distance between countries also matters. All our tracking data comes from China Post official database and is . The members of the Postal Union have signed an agreement which regulates issues to simplify the exchange of international correspondence and establish single tariffs for international shipment. If you are sending parcels to other countries, use the China Post tracking tool or track with Parcel Monitors tracking service for China Post packages. Eventually, the virus has been studied in detail. China Post is one of the most popular postal services in mainland China. Please refer to this list of items carefully: Please check with the China Import and Export Regulations 2020 for a more comprehensive list. Large Package; EMS Service. Tracking may sometimes be delayed due to the processing or registration of the package, so if this happens, just wait for a few hours before trying to track your China Post tracking numbers. The most effective way to contact China Post is to call China Post hot line 11183 or 11185 inside China. Postal and Courier Service in China. EG506837303KR . The estimated arrival time for China Post Airmail depends on the destination. 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