The phone . There are numerous mini campaigns here targeting different types of organization. files: 3. The company disclosed the data breach. Twilio has more than 150,000 customers, including Facebook . This field is for validation purposes and should be left unchanged. According to cloud communications operator Twilio, hackers who broke into internal systems after acquiring staff credentials in an SMS phishing assault were able to access some of its customers' data. The newly revealed attack occurred on June 29, 2022, when a Twilio employee fell victim to a voice phishing - otherwise known as "vishing" - scam. The firms reportedly coordinated their response and collaborated with carriers to stop the phishing texts and hosting providers to shut down the phone URLs. But this incident wasn't alone, Twilio said, but part of a larger campaign. The cyber attacker has yet to be identified. Trust is paramount at Twilio, and, we know the security of our systems is an important part of earning and keeping your trust. "Based on these factors, we have reason to believe the threat actors are well-organized, sophisticated and methodical in their actions. Posted: August 9, 2022 by Pieter Arntz. Sadly, phishing is on the rise,. www.twilio.okta.com.online-procedure[. Twilio provides messaging, call center and two-factor authentication services, among others, to about 256,000 customers including Lyft, American Red Cross, Salesforce, Twitter and VMware. Dive Brief: The threat actor behind the Aug. 4 phishing attack against Twilio gained access to the phone numbers and text messages containing one-time passwords of multiple Okta customers. As the threat actors were able to access a limited number of accounts data, we have been notifying the affected customers on an individual basis with the details, the Seattle-based company said. He speaks with world-renown CEOs and IT experts as well as covering breaking news and live events while also managing several CRN reporters. SMS phishing attacks affect Twilio and Cloudflare Aug 10 The communications platform known as Twilio recently disclosed that a sophisticated threat actor gained unauthorized access to private data via an SMS-based phishing campaign. Accepted file types: jpg, jpeg, png, Max. Jovi Umawing the twilio hacking campaign, conducted by an actor that has been called "0ktapus" and "scatter swine," is significant because it illustrates that phishing attacks can not only provide. "This broad-based attack against our employee base succeeded in fooling some employees into providing their credentials," it said. The attack vector was simple - employees received a text message asking them to renew their company credentials via what appeared to be at first glance a legitimate URL: Staff members followed the link - believing it to be genuine - and inputted their credentials, which enabled threat actors to harvest numerous sets of authentication details, providing them access to restricted customer records. Cloud communications company Twilio was . The cloud communications company, which enables customers to build SMS and voice capabilities including two-factor authentication into applications, said the threat actors were well-organized, sophisticated and methodical in their actions. Heres what to know about the cloud communications giants security breach. Twilio Suffers Data Breach After Employees Fall Victim to SMS Phishing Attack August 09, 2022 Ravie Lakshmanan Customer engagement platform Twilio on Monday disclosed that a "sophisticated" threat actor gained "unauthorized access" using an SMS-based phishing campaign aimed at its staff to gain information on a "limited number" of accounts. For approximately 1,900 users, either 1) their phone numbers were potentially revealed as being registered to a . It released a statement over the weekend that it . Firewall Daily September 23, 2022 BlackCat Ransomware Data Exfiltration Tool Upgraded . For more info and to customize your settings, hit An attacker gained access to Twilio's customer support console via phishing. Cloud-based communication platform provider Twilio has announced a breach via a social engineering attack on employees. a 'contact us' page, Headshot image of the Author of the advertorial - maximum file size 500KB, dimensions minimum 500x500 pixels - in JPEG format. Accepted file types: jpg, jpeg, png, Max. Although Twilio suffered the loss of customer data, the experts said it also took steps to mitigate damage that banks should . Twilio confirmed someone breached its security and accessed "a limited number" of customer accounts after successfully phishing some of its employees. A phishing attack has impacted more than 160 Twilio customers, the company discovered early this month. Accepted file types: jpg, jpeg, png, Max. Twilio owns the popular two-factor authentication (2FA) platform Authy. All rights reserved 19982022, With Microsoft and LinkedIn close on shipping giant's heels, Amazon Neptune expands serverless to deliver instant workload scaling, Personal info and data safe, stolen code not critical, apparently, Chegg it out: Four blunders in four years, Up 188% on 2020 but could be because financial institutions were encouraged to report incidents, With shops leaving VNC and RDP open, quelle surprise, Yet another pathetic 'stunt' from pro-Kremlin criminals, Nightmare for those with one-time security codes texted to their phones, Cybersecurity and Infrastructure Security Agency, Amazon Web Services (AWS) Business Transformation, Slack leaked hashed passwords from its servers for years, Ex-T-Mobile US store owner phished staff, raked in $25m from unlocking phones. To enable Registration Lock, Signal users should go to Signal Settings (profile) > Account > Registration Lock. If you are not contacted by Twilio, then it means we have no evidence that your account was impacted by this attack., [Related: Aviatrix CEO On Post-Broadcom VMware Layoffs And Why On-Prem Market Is The Titanic Going Down]. However, the company has yet to discover who conducted the successful attack. Twilio said its also examining additional technical precautions as the investigation progresses. Activate Malwarebytes Privacy on Windows device. Dive Brief: Multiple Twilio employees were duped into providing their credentials to threat actors in a phishing campaign the communications platform described in a Sunday blog post as a "sophisticated social engineering attack." The attackers gained access to some of Twilio's internal systems that contain customer data on Aug. 4. The company also says that it is contacting every affected company individually. Please fill out the form below and your Collaboration Market Guide will be sent to you. The Twilio incident resulted from a "spear phishing" attack, a type of social engineering targeting specific peoplein this case, Twilio employees and ex-employees. Nowhere has this been more clearly illustrated than the recent Twilio breach. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. ]com, hosted on the same IP address as the original IoC. This shows that malicious attacks are . Cloud communications company Twilio says some of its customers' data was accessed by attackers who breached internal systems after stealing employee credentials in an SMS phishing attack. Want to stay informed on the latest news in cybersecurity? On Aug. 4, Twilio became aware of unauthorized access to information related to a limited number of Twilio customer accounts through a sophisticated social engineering attack designed to steal employee credentials. 4 min read. Once wed set about mapping out the threat actors DNS infrastructure, we discovered numerous other websites with the same portal attached to them: Threat actors cast their nets far and wide. Nevertheless, they notified affected users this week via SMS and prompted them to re-register Signal on their devices. The US-based Cloud communications enterprise Twilio admitted a data breach recently, saying that the attackers stole its employees' credentials through an SMS phishing attack (Smishing) and entered its internal systems. We are still tracking more of this infrastructure in different categories of targeted organization. This is due to a number of factors, including: The cybercriminals knew that Twilio used Okta for identity and access management document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please fill out the form below and your Channel Market Guide will be sent to you. We analysed the DNS information of twilio-sso[. Readers will recall that cloud communications firm Twilio disclosed on August 7 2022 that hackers had accessed user data following a sophisticated social engineering attack that saw employees targeted with SMS-phishing ("smishing") text messages.. Attackers sent current Twilio staff and former employees SMS text messages that purported to come from the company's IT department, telling them . Customize Settings. Deal? WhenThe Register asked Signalwhy an attacker would specifically target these three numbers, suggesting maybe they are people of note, the company responded: "To respect the privacy of those specific people, we are not sharing any details about them.". Moreover, the attacks lasted until August 9, when the last observed unauthorized activity in Twilios environment occurred. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); Please fill out the form below and your Teams Market Guide will be sent to you. Organizations need to monitor the larger extended attack surface for infrastructure targeting them and take up-front blocking action on it to prevent attackers finding ways in. Fortunately, Twilio confirms: There is no evidence that the malicious actors accessed Twilio customers console account credentials, authentication tokens, or API keys. What is smishing? "Phishing attacks are the practice of sending fraudulent communications that appear to come from a reputable source, and are . Wednesday, November 2 2022 Breaking News. It has also revoked access to the compromised accounts. After infiltrating Twilio's administrative portals, the hacker registered their own devices to obtain temporary tokens. , The Register Biting the hand that feeds IT, Copyright. Malwarebytes Premium + Privacy VPN The attacks were traced by researchers to a wider campaign by threat actor "0ktapus" which used similar phishing techniques against employees at other organizations including Cloudflare. We're told that that breach was part of a larger, coordinated attack against several companies not just Twilio. At the event, speakers will include George and Amal Clooney, as the well-established CX provider looks to bounce back from a difficult summer, which leave customers with many questions. Twilio encourages customers to contact it directly if they receive a suspicious message claiming to be from Twilio. "Phishing attacks are the practice of sending fraudulent communications that appear to come from a reputable source, and are usually performed through email, but can also take place through text messages. #cybersecurity #respectdata Click to Tweet. Twilios response was admirable - they immediately consulted with similarly affected firms, cell carriers and the security community to mitigate any further damage - but threat actors resumed their assault by sending messages over alternate carriers, and used different hosting providers to facilitate access to compromised login portals. They allow us to count visits and traffic sources so that we can measure and improve the performance of our sites. Signal also claims that 1,900 comprises a small percentage of their user base, so a majority of their users were not affected. Twilio said the threat actors seemed to have sophisticated abilities to match employee names from sources with their phone numbers. These cookies are strictly necessary so that you can navigate the site as normal and use all features. Yesterday, August 8, 2022, Twilio shared that they'd been compromised by a targeted phishing attack. To avoid future attacks, Twilio has suggested it will increase security training so employees are on high alert for similar scams. Oliver Pinson-Roxburgh, CEO of Defense.com, notes that it is important for organizations to keep abreast of these increasingly complex trends in social . "We continue to notify and are working directly with customers who were affected by this incident," the company wrote in an incident report, adding that if you don't hear from Twilio, that means the biz believes your data is safe. Twilio hackers hit over 130 orgs in massive Okta phishing attack By Bill Toulas August 25, 2022 10:53 AM 0 Hackers responsible for a string of recent cyberattacks, including those on. We sincerely apologize that this happened, said the company. Download our Application Form, fill in all the relevant fields and simply return it to us by 30th June 2019. With the wide adoption of SMS, it wasn't long before smishing, or SMS phishing, became just as widely deployed as its older brother, email. Twilio revealed last week that it had fallen victim to a phishing attack, allowing an attacker to access customer accounts. A larger phishing campaign that targeted 136 organizations and resulted in the theft of 9,931 account login credentials has been linked to the hackers behind a series of recent hacks, including those on Twilio, MailChimp, and Cloudflare.. Indeed, it was clear in its response to that attack, stating what happened, what they have done, and providing next steps providing a real sense of transparency. how to manage them. Twilio Phishing Attack - A Small Text for Total Control. Such innovations include the launch of Twilio Frontline, Twilio Video Noise Cancellation, and new packages for Twilio Lookup. Twilio hit twice by phishing scammers. Chris says that "it uses phishing techniques to encourage employees to respond to these notifications around password resets." lotorgas[. Here's an overview of our use of cookies, similar technologies and The domain populates a website that displays a customised Dolibarr login page - an open source ERP and CRM platform: Upon further analysis, we uncovered several phishing domains targeting Twilio, all of which redirected to the same Dolibarr login page. It was a phishing attack, meaning that Twilio employees were tricked into providing their credentials, rather than the company software itself being hacked. Twilio became aware of unauthorized access to information related to a limited number of customer accounts. Silent Pushs proprietary scanning software maps out the Internets entire IPv4 infrastructure, every day - all 4,294,967,296 addresses - allowing us to provide an up-to-date assessment of risk levels and malicious activity at any given time. The attack was part of a larger campaign from . After, the hacker gained access to the contact information of a "limited number of customers." Giving more details in an incident report for the already publicized attack, Twilio states: The device is then considered to be compromised, which provides a foothold for a larger attack (e.g., on a company's network). New findings followingthe Twilio phishing attackrevealed that Signal, one of its high-value clients and a popular encrypted messaging platform, was particularly affected. Digital communication platform Twilio was hacked after a phishing campaign tricked its employees into revealing their login credentials ( via TechCrunch ). Heres a few domains that we uncovered by following an IP chain that originated with the Dolibarr panel: It didnt stop there. Twilio Phishing Attack Twilio is a US-based company that provides communications and authentication services. Getty Images. When news of the August 4 phishing attack broke, reports suggested that approximately 125 customers had been affected. 16 Aug 2022. Time overlap of campaign with Actinium group on the same infarstructure. The activity has been condemned 0ktapus by Group-IB because the initial goal of the attacks was to "obtain Okta identity credentials and two-factor authentication (2FA) codes from . The company has also implemented additional mandatory awareness training on social engineering attacks in recent weeks. Since the attack last week, Twilio said it has reemphasized its security training to ensure employees are on high alert for social engineering attacks, and has issued security advisories on the specific tactics being utilized by malicious actors. The attack itself was a phishing attack which sent text messages to current, and former employees posing as Twilio's IT department, suggesting that their password had expired, or that their . Twilio has released an incident report highlighting the details of the second 0ktapus social engineering attack using SMS phishing. For example, one set of targets are Business Process Outsourcing companies like Arise. document.getElementById( "ak_js_8" ).setAttribute( "value", ( new Date() ).getTime() ); Please fill out the form below and your selected Media Kit will be sent to you. The initial objective of the assaults was to collect Okta identification . While we maintain a well-staffed security team using modern and sophisticated threat detection and deterrence measures, it pains us to have to write this note.. And, it added a reminder to customers: "Twilio will never ask for your password or ask you to provide two-factor authentication information anywhere other than through the twilio.com portal." A malicious actor accessed the data of a limited number of customers through social engineering. Wherever we found the login page, once wed analysed the IP addresses which used to host it, we found even more SSO phishing pages. Signal highlights the importance of enabling its app's security features to fend off after-effects of attacks that may befall third-party providers it uses. These messages included a link to a copycat website, which employees could follow to reset their details. Twilio has confirmed a second data breach as it ramps down its investigation of a phishing attack on August 4. The town hall of Mauguio-Carnon trains its users in the fight against phishing; The news broke out when Twilio notified Signal that it had suffered a phishing attack. We thank you for your business, and are here to help impacted customers in every way possible, Twilio said. Avaya Commits to Delivering Environmental, Social, and Governance Progress. Twilio discloses data breach after SMS phishing attack on employees By Sergiu Gatlan August 8, 2022 10:37 AM 0 Cloud communications company Twilio says some of its customers' data was. Twilio said since the attack, it has revoked access to the compromised employee accounts and has increased its security training to ensure employees are on "high alert" for social engineering. Endpoint Detection & Response for Servers, Cloudflare revealed a similar phishing tactic, Find the right solution for your business, Our sales team is ready to help. The hackers also hit Cloudflare, but didn't succeed. Twilio said it first became aware of the breach on August 4, after current and former employees received text messages claiming to be from Twilio's IT department saying the employees' passwords were expired, or for some other reason they needed to log into a phony URL that looked like Twilio's sign-in page. "Additionally, the threat actors seemed to have sophisticated abilities to match employee names from sources with their phone numbers," the cloud communication biz noted. Writes about those somethings, usually in long-form. Then, it advised the employee to log in using a fake web address that the attackers created and controlled. Join our weekly newsletter for all our top stories, The Webex Contact Center Is Set to Be Certified for Microsoft Teams, Stay on the Cutting Edge with the CX Today Newsletter, Five9 and Zoom Present Answer to Customer Loyalty Woes, Salesforce Launches a New Digital Commerce Solution. document.getElementById( "ak_js_7" ).setAttribute( "value", ( new Date() ).getTime() ); Please fill out the form below and the relevant Media Kit will be sent to you. By Kaushiki Ghosh On Aug 8, 2022. Twilio has more than 150,000 customers, including Facebook and ride-hailing major Uber. by Jovi Umawing. If people say no to these cookies, we do not know how many people have visited and we cannot monitor performance. All of the text messages originated from US-carrier networks, and Twilio said it worked with the network operators and hosting providers to shut down the malicious accounts. Well, sorry, it's the law. 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Innovations include the launch of Twilio, as it continues to investigate the.! Training so employees are on high alert for similar scams could follow to reset their details last! 0Ktapus social engineering attack on August 4 an SMS phishing and SSO spoofing revealed. And simply return it to us by 30th June 2019 fill out the form below your Avaya Commits to Delivering Environmental, social, and email APIs that are your. A statement over the weekend that it is important for organizations to keep abreast of these increasingly trends. Commits to Delivering Environmental, social, and ensure you see relevant ads, by hitting the your Consent link That are used to make advertising messages more relevant to you every day and its changes here to help understand Avoid future attacks, Twilio revealed that it is contacting every affected company individually cookies we can not you. 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